Devin Smith

Experience

• 

  United States Army Reserve

  Dec 2012 - Dec 2020

  Wheeled Vehicle Mechanic

  • Provided guidance and leadership to a team of 10-15 soldiers, overseeing supply chain activities including inventory management, order fulfillment, and logistics coordination.• Collaborated closely with platoon sergeant to conduct detailed mission planning, ensuring squad had all necessary assets, supplies, and equipment to accomplish objectives.• Completed a rigorous Basic Leadership Course, receiving top marks, and rapidly achieved the rank of Sergeant within 4 years through exemplary performance Show less

• 

  Delta Sonic

  Jul 2015 - Sept 2018

  Master Lube Technician

  • Monitored inventory and placed orders to ensure adequate supplies.• Managed and trained 6 new employees in vehicle maintenance, inventory control, and sales.

• 

  Saint-Gobain

  Aug 2018 - May 2019

  Purchasing Intern

  • Secured a new janitorial services contract totaling over $100,000 through competitive bidding and negotiation processes.• Investigated and resolved Purchase Ordering issues with suppliers using SAP, improving on-time delivery rates.• Developed a standardized system to order materials faster and maintain accurate inventory levels across the plant network.

• 

  Enlighten Operational Excellence

  Jul 2019 - Nov 2024

  • Spearheaded end-to-end SaaS deployments, including requirements gathering, innovative configuration, data automation, and comprehensive training to maximize product adoption and ease of use, resulting in over 400% user base expansion. • Ensured client data integrity through regular audits, log reviews, automation enhancements, and error resolution to increase accuracy. • Developed internal/client-facing documentation and process improvements, reducing average implementation timelines by 10 weeks. • Collaborated cross-functionally to provide expert advisory support, troubleshoot issues, and drive continuous improvement, enhancing client satisfaction and retention. • Partnered with Global Product team on enhancements, UI design, regression testing, and training colleagues on new product updates. • Mentored and trained new hires and junior team members on SaaS implementation processes, best practices, and product knowledge to upskill the team. Show less • Analyzed performance data to identify opportunities for business to improve. • Trained client teams to use data in making day-to-day operational decisions, resulting in 10% productivity gains within 6 months. Responsible for developing custom metrics to measure productivity over time.• Designed measurement system for operations teams of up to 200 FTE at a time, using the Enlighten tool, during 6-month onsite and remote implementation projects. • Developed Process Maps to understand client’s procedures and identify skills gaps, duplication, bottlenecks, and other inefficiencies. Show less

  • Senior Technical Consultant & Change Specialist

    Nov 2020 - Nov 2024

  • Technical Consultant & Change Analyst

    Jul 2019 - Nov 2020
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  E Source

  Sept 2024 - now

  Consultant