Talk to sales Try for Free
Prabhakar Kumar

Prabhakar Kumar

Senior Network Engineer

Followers of Prabhakar Kumar688 followers
location of Prabhakar KumarBengaluru, Karnataka, India

Connect with Prabhakar Kumar to Send Message

Connect

Connect with Prabhakar Kumar to Send Message

Connect

  • Timeline

  • About me

    Senior Manager - Network Services at AB Inbev India

  • Education

    • MGO Muzaffarpur

      2002 - 2005
      B.Sc Chemistry

      Activities and Societies: Participated in State Carromboard Championship & Badminton turnament

    • Sikkim Manipal University - Distance Education

      2012 - 2014
      Master of Business Administration (MBA) Information Technology A+

  • Experience

    • Vcare Call Center India

      Jul 2005 - Mar 2007
      Senior Network Engineer

      Started Carrer with Network Cabling, Hardware and day to day activity to manage / maintain the IT infrastructure.Learnt the Cisco IPCC Enterprise products,configuration and was able to troubleshoot the problems.Single Point of contact for any IT related issue or query.

    • Wipro Technologies

      Mar 2007 - Mar 2008
      Project Engineer

      Worked for US Capital One Customer.Manage & Developed the ICM Pre-Routing Scripts for various customer as per requirement.

    • IBM INDIA PVT Ltd

      Apr 2008 - Aug 2010
      Technical Specialist

      Worked on Cisco IPCC Enterprise and Express Deployment, Implementation and Maintanance for various customers.

    • Tata Consultancy Services

      Aug 2010 - Nov 2010
      IT Analyst

      • Developed the Pre Routing Script in NICM and CICM setup for Capital One Customer (US based project).• Responsible for all Banking & customer care Pre-Route and Post Route Script changes.• Co-ordination with onsite resource and complete the UAT testing with customer.• Maintenance of Cisco ICM setup with all Routing Scripts.• Following the Lean and Agile Process to execute the project.

    • Capgemini

      Nov 2010 - Aug 2019

      Technical Team Lead for Voice Services. Managing UCCE, UCCX and UC platform for North America and Europe based clients.Handling the overall IPCC Enterprise solution involving design of network layouts, configuration, installation and implementation.Responsible is to address L3 Technical issues or escalated issues related to Cisco IPT. IPCC Express, IPCC Enterprise solution and handle escalated issue.Working together with Pre-Sales team and provide Request for Proposal (RFP), Bill of Material (BOM) Design and implementation plan for new customers. Show less

      • Manager

        Jan 2016 - Aug 2019

      • Senior Technical Consultant

        Nov 2010 - Aug 2019

    • IBM

      Aug 2019 - Sept 2021
      Technical Lead

      - Responsible for Managing Europe region accounts for Network Service Delivery.- Network Solutions – Project Design, Implementation and Support for legacy Network and new technology platforms like SDN, SDWAN and CIS.- Integrate change management, problem management and configuration management to deliver end to end IT operations service to the clients. Lead network deployment & optimization programs to meet the meet business requirements.- Provide a single point of ownership for the network technology group and engage in relationship management at all levels within the client organization.- Manage Network Transition and Transformation projects. Show less

    • AB InBev India

      Sept 2021 - now
      Senior Manager - Network Services

  • Licenses & Certifications