Patricia Dodds

Experience

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  Latitude Financial Services

  May 2010 - Dec 2016

  Team Leader | Monitoring Specialist

  Showcased my leadership abilities, managing a team of fifteen consultants and outperforming collection KPI’s every quarter, resulting from one-on-one mentoring and ongoing support to establish operating rhythms. I implemented the overarching monitoring frameworks to ensure all legislative and regulatory requirements were maintained.

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  National Australia Bank

  May 2017 - Nov 2019

  Customer Advisor

  Pivotal in establishing and maintaining positive relationships with internal and external stakeholders to generate dynamic partnerships, enhancing business development and increasing sales.I supported the Branch Manager and bankers in generating quality leads as a key point of contact by building rapport to readily identify goals and suitable products for repeat business.

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  Defence Families of Australia (DFA)

  Nov 2019 - Aug 2021

  National Delegate for Defence Families Australia

  Passionate about improving the lives of Defence Families in Australia with a specific focus on representing the views of Defence Families in Western Australia. My role is to collate feedback from families and key stake holders and use this to provide holistic and considered advise to the Minister for Defence personnel and Chief of Defence Force.

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  Australian Government Department of Veterans'​ Affairs

  Aug 2021 - Jun 2022

  Veteran Support Officer

  Provided high-quality personalised, educational, and confidential support services to current members of the Australian Defence Force (ADF), demonstrating leadership and guidance on DVA matters and entitlements. Demonstrated my presentation skills through facilitating representational and outreach support by delivering DVA educational sessions on health and wellbeing support services, benefits, and services application processes.

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  Purple Ox Financial Advice

  Mar 2023 - now

  Customer Service Officer