Terri Smith

Experience

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  State of Ohio, Department of Developmental Disabilities

  Mar 2006 - May 2011

  Mental Health Administrator 4/Waiver Unit Manager

  Managed all aspects of operations and processing of initial waiver applications and annual redeterminations for approximately 25,000 individuals for the Ohio Department of Developmental Disabilities. Responsible for implementation of policies and procedures, as well as development and implementation of IT systems that resulted in an overall reduction in processing time of initial applications for waiver services by 46%. Facilitated business transformation to a fully automated, paperless process.

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  State of Ohio - Department of Developmental Disabilities

  May 2011 - Nov 2013

  Project Manager/Business Analyst

   Responsible for planning, execution and closing of any projects, including creating clear and attainable project objectives, building the project requirements, and managing projects constraints of cost, time, scope and quality. Worked as a liaison among stakeholder in order to document processes, policies, operations, workflows and business requirements; recommended solutions to enable organizations to achieve goals; developed user stories and business requirements using both Agile and Waterfall software development methodologies. Performed Quality Assurance (QA) testing verifying software conformance and consistency against pre-specified requirements; defect and/or bug detection and final validation of the system and processes through User Acceptance Testing (UAT), developed test scenarios used for both QA & UAT Testing. Show less

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  Genesis of Good Samaritans Ministries, Inc.

  Jan 2013 - Aug 2020

  Founder/Program Director

  Served in various positions with increasing responsibilities including Deaconess, Youth Pastor and Co-Pastor. Provided spiritual, emotional, marital and financial counseling for members and others under my sphere of influence. Developed and coordinated youth programs and activities including retreats and conferences. Designed and operated Summer youth programs. Trained and facilitated courses for individuals of all age levels on such topics as drug and alcohol abuse, community violence, teenage pregnancy, drop-out prevention, career exploration, job readiness and career development, budgeting, and interpersonal-relationships. Served on numerous non-profit and church boards addressing issues governing daily operations, strategic planning, budgeting, facility expansion, and program development. Show less

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  Sedgwick CMS

  Nov 2013 - Dec 2017

  IT Project Manager / ScrumMaster

  Developing and managing project assignments through all phases of SDLC from initiation through closure; responsible for multiple projects of varying sizes; identifying required resources; researching project data, procedures and history for a thorough understanding of project direction and scope; generating and analyzing statistical data reports; developing, preparing and managing project plans through completion; communicating activity progress to stakeholders; identifying risks and developing mitigation plans; resolving and tracking issues, participating in oral presentations; demonstrations and user acceptance testing.As ScrumMaster – responsible for helping the product owner maintain the product backlog ; coaching the team, within the scrum and Agile principles, in order to deliver quality valuable features on time and within scope; promoting self-organization within the team; helping the scrum team to avoid or remove impediments to their progress, whether internal or external; facilitating team events to ensure regular progress; educating key stakeholders on scrum principles Show less

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  Truth Revealed Ministries Inc

  Apr 2020 - now

  Administrative Assistant

  Administrative Assistant for Bishop Merton L. Clark, Pastor of Truth Revealed Int'l Ministries. Answering and directing phone calls to relevant staff, scheduling meetings and appointments, taking notes and minutes in meetings, ordering and taking stock of office supplies, being a point of contact for a range of staff and external stakeholders, assisting with projects, programs and daily general office and clerical duties

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  HELPS COMMUNITY INITIATIVES INC

  Aug 2020 - now

  Executive Director at Helps Community Initiatives, Inc.

  Coordinates projects; supervise and organize activities and ensure that project goals align with the company's objectives. Oversee the development programs including staff development, project management, implementation and daily management of activities; Create budgets for project costs and program expenditures.