Thando Thabethe

Experience

• 

  Liquid Telecom South Africa

  Feb 2015 - Mar 2020

  • Responsible for a target with associated revenue• Managing a base of existing Clients • New Business development.• Develop and maintain a robust Sales pipeline.• Development and maintenance of strong and trustworthyrelationships with all allocated Clients.• Ensuring the compliance of the Customers’ needs and wishes as wellas of their time schedule.• Reception of new requests, order modifications as well ascomplaints by the respective Clients.• Analysis and identification of upcoming needs and opportunities.• Attending meetings with the Key Accounts and Presentation ofcurrent offers.• Looking after existing Customer base and growing the Accounts bycross / up-selling to Customer.• Attaining the required level of contact within prospect Clients. Show less •Responsible for a target of R250 000-00 per month.•Managing Customer retention and growth for a baseResponding to requests for quotes and all queries.• Upselling.• Revenue protection.• Investigating Billing queries.• Escalating all queries not resolved.• Building and maintaining relationships with internal and externalCustomers to retain Customer base.• Engaging regularly with KAMs weekly and monthly to identify anddrive retention opportunities.• Engaging with external Customers to drive retentionopportunities.• Communicating with KAMs on all cross and upsellingopportunities to retain existing Customers.• Managing a set of Accounts within a nominated sales vertical toprovide feedback and analysis within a focused area.• Providing proposals for the creation of retention and renewalopportunities which can be handed over to the KAM to action.• Uploading Renewal Opportunities and generating Renewal COF’s. Show less

  • Account Manager

    Apr 2017 - Mar 2020

  • Retentions Account Manager

    Feb 2015 - Mar 2017
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  Axiz (Pty) Ltd

  Mar 2020 - May 2021

  Business Development Manager

  My key responsibility is to Enable and develop existing software partners to drive Nutanix sales, Recruit new partners, understand and drive vendor strategy in alignment with company goals, targets and strategy.

• 

  Vox Telecom

  May 2021 - Jun 2024

  Channel Account Manager
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  American Tower

  Jul 2023 - now

  Key Account Manager