Faiyazuddin Shaik PMP

Experience

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  Cognizant

  Nov 2006 - Apr 2010

  Consultant-CRM

  Responsibilities:As a team member was involved in the following activities:• Handling the Data part.• Trouble shooting the failed mainframe jobs – SIB/DTP/SAE.• Responsible for handling different kinds of Issues related to EIM process:Merge Issues, Rollback issues.• Responsible for raising different type of CMX’s (i.e. Normal, Emergency) based on the priority severity of the issue.• Responsible for closing all the IM’s - Incident Management (i.e. Issues or Tickets).• Responsible for raising different types of BTG – Break The Glass (i.e. Normal, Emergency) requests for immediate access to production servers and fixing the issues occurring in EIM Process.• Responsible for modifying the Ifb to resolve the data issues. • Responsible for providing any kind of analysis/information based on the DEL system and Siebel system.• Performed the following activities in Mainframes:- Batch processing of queries using Jcls and testing before executing in production.- Data Analysis on scheduled jobs in case of data mismatch in source and target applications.- Uploading files with data/sql statements into mainframe for executing against DB2 database.- Monitoring the daily and weekly jobs in TWS application.- Verifying the production log files in Viewdirect Application in case of job abends. Show less

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  Tata Consultancy Services

  Apr 2010 - Dec 2010

  I.T. Analyst

  Responsibilities:• Coordinating and Managing the team by performing the following activities:- Provide the team with a vision of the project objectives.- Delegate tasks to the team and tracking the same.- Train and help develop team members.- Coordinate meetings with the team and ensure discussions and decisions lead toward closure of the issue.- Escalate issues which cannot be resolved by the team.- Motivate and inspire team members.- Recognize and celebrate team and team member accomplishments and exceptional performance.• Understanding the BRD's and FDD's.• Responsible for Manual Testing of the Siebel Service and Marketing applications.• Responsible for Testing of OTST Refresh – Siebel validation for every quarter.• Responsible for preparation of KT plan and delivering the same to the new members joining the team.• Participating in Test kick-off & Defect Review meetings.• Responsible for preparation and review of Test Plan, Test Scenarios, Test Cases and approving the same.• Uploading the Test Plan to HP Quality Center and updating the same incase of any changes to the existing functionality.• Performed Functional, Regression, Integration and Adhoc testing.• Perform Defect Management in HP Quality Center.• Reporting through a project specific template.• Interacting with Onsite Team for Query Resolution and status calls.• Managing all the project artifacts like TDP (or) Test Service Request, Test Plan, Status Report, feedback forms, Official Sign-off for initiating testing and after completing testing. Show less

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  Wipro

  Jan 2011 - Aug 2016

  Project Lead

  Spent 5.8 years in Wipro. Executed the following roles:1. Technical Project Manager2. Business Analyst3. Data Migration Expert4. Informatica Lead Onsite experiences:1. Onsite Exposure for 6 months -KSA, Riyadh [2015].2. Onsite Exposure for 7 months -Nairobi, Kenya [2011-2012].Trainings:1. Trained on Oracle Sales Cloud Implementation at Oracle Corporation in Dubai.2. Trained on Oracle Data Integrator (ODI).

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  Amicus Technology

  Nov 2016 - Apr 2019

  Technical Lead

  Started as Tech lead for CRM Space. Handled Siebel and MS CRM Dynamics Support.After 1 year took over the role of PM for AMS project. In parallel handled data migration project from Siebel CRM to client in house CRM Product. Also handled another data migration project CRM Dynamics to client in house CRM Product.Got hands on experience on Postgresql database.Worked on RFP for Salesforce project.Currently working as PM for Salesforce Project

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  Amicus Technology

  Apr 2021 - now

  Senior Project Manager

  Recently promoted as Project Manager, but have been working in that role since Mar 2018. Right now handling Salesforce development and AMS project. First time working on roll out project - Salesforce Inbox. This app is being rolled out globally to all Salesforce Users.