John Peterson

Experience

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  The Co-operative Supermarket

  Jan 2008 - May 2009

  Customer Service Assistant

  Assisted with Customer Enquiries, replaced and renewed shelf stock content.

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  Shetland Islands Council

  Jun 2009 - Sept 2009

  Clerical Assistant

  Refreshed and updated the content and design of the SIC webpages. Actively helped with other computer related tasks when needed. Reception duties at the front desk. Sorting the mail.

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  Shetland Islands Council

  Jun 2010 - Sept 2010

  Clerical Assistant

  Refreshed and updated the content and design of the SIC webpages. Actively helped with other computer related tasks when needed. Reception duties at the front desk. Sorting the mail.

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  NHS Shetland

  Jun 2011 - Sept 2011

  IT Technical Assistant

  Helped troubleshoot and solve a various array of computer related problems. Mostly software based, but some hardware work also.

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  NHS Shetland

  Jun 2012 - Sept 2012

  IT Technical Assistant

  Helped manage rolling out client computer upgrades for the NHS Shetland. Troubleshooted and solved a various array of computer related problems.

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  NHS Shetland

  Jul 2014 - Aug 2015

  IT Technical Assistant

  Was part of a rollout project to upgrade computers to Windows 7, and managing them using Windows Server 2008 and Active Directory. Involved in automated deployment via batch and vbs scripting, MDT Litetouch deployment and McAfee EPO silent deployment. Managing backups using Symantec backup exec 2008/2014.Deploying printers using Windows Server 2008 R2 and Computer based Group Policy deployment.Solving certain problems by using Group Policy to reroute program files to network shares (eg Normal.dot and custom.dic moving to personal drive instead of C drive).Creating VMWare clients and servers in a test environment.Configuring Imprivata SSO for password management and multi desktop signon/kiosk. Show less

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  SolarWinds

  Aug 2015 - Mar 2021

  As a Senior Applications Engineer, my responsibilities provide me the following opportunities: - Looking after the technical health of the Global SolarWinds MSP Technical Support team - Providing guidance for indepth and/or technically complex problems and questions - Researching and Developing scalable automated solutions for problems, thus increasing MSP productivity - Collaborating with multiple departments and key stakeholders on upcoming features, and leveraging my customer and business skillsets to provide balanced guidance to those departments Show less

  • Senior Applications Engineer, Technical Support - MSP

    Aug 2019 - Mar 2021

  • Applications Engineer, Technical Support - MSP

    Jan 2017 - Aug 2019

  • Technical Support Engineer

    Mar 2016 - Jan 2017

  • Technical Support Representative

    Aug 2015 - Feb 2016
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  N-able

  Mar 2021 - now

  N-hanced Services provides: - Migrations - Onboardings - Health Checks - Custom SolutionsMy areas of speciality and interest are in Custom Solutions and Migrations. I currently maintain an integration between N-central and ServiceNow, and am interested in building integrations between N-able's products and other external products, utilising tools in the AWS cloud space.

  • Technical Services Consultant Developer

    Mar 2023 - now

  • Senior Applications Engineer

    Mar 2021 - Mar 2023