Martynas Bistrickas

Experience

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  Le Meridien Vilnius

  Jun 2010 - Dec 2011

  Receptionist

  Provide a warm, friendly and welcoming reception for clients Maintain diary management system Proactively build an effective working relationship with clients and colleagues Telephone support Process payments accurately Ability to use initiative Adhere to confidentiality policies To always ensure that you are immaculately presented

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  Ibis budget barking

  Jan 2012 - Jan 2013

  Receptionist

  To answer all incoming Reservation inquiries, by email, telephone or fax, in a timely manner, to the highest departmental standard. To be fully knowledgeable in the operation, functionality and standards required in using the different reservations systems. To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel. To give a polite and friendly response to all incoming telephone inquiries. To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily. To perform general office duties such as photocopying, faxing and filing. To be fully aware of and adhere to the credit policy and procedures of the Hotel. To be fully aware of the facilities of the Hotel, and to pass this information on to customers whenever possible. To maximize hotel revenue by taking every opportunity to up-sell products and hotel services whenever possible. To build up a good relationship with regular customers on the telephone to encourage future loyalty and business opportunities. To be aware of the financial targets of the Hotel and the contribution made by the Reception Team in achieving those targets. To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude. To perform as part of a team, assisting colleagues where necessary and carrying out other relevant duties as requested by the Operations Manager. Show less

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  Accor

  Jun 2012 - Apr 2013

  Receptionist

  Hotel management, guest relations

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  Western Union

  Jun 2014 - Jan 2019

  Monitoring real time data and analyzing single or group of transactions to identify any suspicious behavior or fraud pattern. Also responsible for identifying any newly developed fraud pattern. On my daily basis I am deciding if transaction or group of transactions are suspicious or fraudulent and/or should be cancelled or processed. Everyday I am responsible for different report analysis to help monitor as much data as possible to identify any possible fraudulent activity and prevent from any loss. Show less

  • Specialist, Fraud Monitoring Team

    Apr 2016 - Jan 2019

  • Associate, Digital Review Team

    Jun 2014 - Apr 2016
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  Luminor Lietuva

  Mar 2019 - Sept 2022

  Compliance Officer, Financial Crime Control and Investigations

  Conducted Internal Fraud Investigations on employees- On daily basis performed background checks on candidates- Conducted External Fraud Investigations on customers and initiated claims to local law enforcement upon reputational or financial loss- On monthly basis performed trainings for Employees on fraud and conduct topics- Assist in Building Conduct & Internal Fraud Framework- Created functional requirements and initiated RFI(request for information) for internal fraud vendor solution search- Assist on creating procedures, SOPS, processes on Conduct and Fraud Risks Areas- Performed Risk assessments on Bank products- On daily basis Performed Employee Background checks, Conflict of Interest checks- Built Internal Solutions, processes & flows from scratch using Microsoft SharePoint technology- Daily Consultation and support to business units on various compliance and fraud topics- Communication and contact point with local law enforcement- Communication with FSA and other external institutions- Was a member of Lithuania Banks Association where we discussed on various fraud related topics Show less

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  Šiaulių Bankas

  Jan 2023 - now

  Fraud Risk Process Manager