Miroslav Jindra

Experience

• 

  OXy Online s.r.o.

  Jan 2005 - Jan 2010

  Editor
• 

  IBM

  Sept 2010 - Oct 2021

  This was super-exciting role for me and I wanted to do it for a long time.As business operations manager I run strategic support squad driving the business intelligence, quality, client satisfaction analysis, programming and automation and workforce making sure the playground is well arranged.I was primarily orchestrating current and new business for unit of ~200 people and ensuring our 125 delivery targets are met, sometimes through facilitation or support of cross team and cross-location cooperation. From all problems encountered I derived lessons learned and put in place preventive systems to ensure we minimize the risk of re-occurrence.Vital part of my job is to mentor and coach our leaders to unlock their full potentials for leading of teams and accounts or support them in critical situations. Show less As 1st line manager I am leading a team of 53 people at the moment. My purpose is to ensure vision and strategy for team development as well as achievement of team business results. To succeed I need to assess and hire the right people for various positions. My people need to understand their sense of work and its contribution to the global picture. I am supporting personal development through identification of their skills by observing how they work, cooperate and following on it during regular 1-2-1 meetings. Key is to keep the team engaged, motivated and high performing even in very difficult situations. Through Team Leadership, Focal Points and overall setup, some of my teams are able to run smoothly for some time without interventions and deliver all outputs without reminders.I also pay extra attention on leadership development of our people through mentoring, creation and participation in Leadership programs. Currently I have 3 mentees between the Team Leaders. In my team I am working on development of 3 Team Leaders, 2 Account Delivery Leaders and 1 Service Delivery Manager - my further successor. Show less I was responsible to run a large industrial client in 6 countries, each with their own specifications. My role was to align all people in dedicated and shared teams to deliver as one, communicate to client's management and lead monthly review calls. I had also a small backoffice to take care, to develop and lead to improve their experise. We reworked 100% of knowledge bases, put in place systems to reduce variations and reached significant client satisfaction results ranging between 93 - 100%. Later, the best of the backoffice colleagues was able to take over this position from me and later also become first line manager. Show less

  • Upline manager

    Jan 2020 - Oct 2021

  • Business Operations Manager

    Aug 2018 - Jan 2020

  • 1st Line Manager

    Aug 2014 - Aug 2018

  • Service Delivery Manager

    Oct 2013 - Aug 2018

  • Account delivery leader

    Jun 2011 - Oct 2013

  • Team Leader

    Jun 2011 - Jun 2013

  • Project coordinator

    Jan 2012 - Jan 2013

  • Workstream leader

    Sept 2010 - Jun 2011
• 

  Kyndryl

  Oct 2021 - now

  As Associate director / Upline Manager in Kyndryl Client Center, I am leading Digital Workplace Services (shared technical support). Our unit is delivering the service for 15+ clients in 15 languages, with high client satisfaction. My role is to set the unit's vision, lead the unit of approx. 150 people from all aspects of client delivery as well as people management. I am cooperating with other client centers to share practices, work together on efficient business delivery or identification of new business opportunities. I am also active presenting at universities. My primary development focus is on improvement of the offering and business opportunities to ensure we keep impressing our current and future clients. Show less

  • IT Consultant

    Oct 2022 - now

  • Associate Director / Upline manager

    Oct 2021 - now

  • Associate Director / DWS SD EMEA Leader

    Oct 2021 - May 2024