Lyle Yoder

Experience

• 

  Carlisle Quickmart

  Aug 2005 - Jul 2009

  Manager

  -Supervised and trained multiple employees in a high volume retail business with annual sales over $2,000,000-Created and implemented marketing strategies to create and maintain a consumer base-Interacted with vendors and corporate representatives

• 

  Westerville Athletic Club

  Mar 2007 - May 2007

  Operations Intern

  -Assisted in the day to day operations of a high level health club-Ensured customer and membership satisfaction through personal interaction-Answered questions from members in regards to membership and facilities

• 

  Resort Intern Connection

  Jun 2007 - Sept 2007

  Intern

  -Created and supervised physical activities for children from ages 4-12-Handling money and paperwork from parents-Set up for each day in the morning and closing at the end of each day-Worked as a team with other staff members

• 

  Southern Illinois University

  Aug 2009 - May 2011

  -Supervised student-athlete study hall to ensure all individuals are efficiently utilizing their time to ensure academic success. -Instructed multiple courses to undergraduate students-Created and maintained databases to track attendance and grades of students enrolled in courses-Maintained a classroom environment conducive to creating positive relationships with students

  • Academic Monitor

    Jan 2010 - May 2011

  • Teaching Assistant-Department of Kinesiology

    Aug 2009 - May 2011
• 

  Missouri Valley Conference

  Mar 2011 - Mar 2011

  Volunteer

  -Organized and delivered statistics before, during, and after games-Created quote sheets derived from postgame press conferences

• 

  Arizona Diamondbacks

  Aug 2011 - Nov 2011

  Sales Consultant

  -Utilized cold calling and face to face presentations to sell season ticket packages-Sold over $35,000 in 2012 season ticket packages, fourth most among 14 reps-Prospected new leads through sales tables during games and outside events-Sold groups and premium seating for 2011 regular season and postseason

• 

  Salt River Fields at Talking Stick

  Nov 2011 - Apr 2012

  Sales Consultant

  -Sold and serviced groups, season ticket packages, and suites for Arizona Diamondbacks and Colorado Rockies Spring Training-Responsible for over $140,000 of group ticket revenue on a 3 person sales team with total sales of $365,000

• 

  Phoenix International Raceway

  May 2012 - Jul 2014

  Customer Relationship Manager

  -Proactively communicated with customers to strengthen account relationships while identifying, troubleshooting, and resolving any unusual/adverse situations-Renewed and upsold current ticketholders-Served as a primary contact for potential first time customers-Maintained a season ticket renewal rate of approximately 85% over two consecutive seasons-Aided in the creation and activation of consumer incentive events and programs

• 

  Self Employed

  Aug 2014 - now

  English Second Language Teacher
• 

  Self-employed

  Jan 2017 - now

  Freelance Tour Guide

  - Independent tour guide providing various tours to English speaking tourist groups (typically 20-30ppl) - Partnered with Sandeman’s New Europe to provide their tours and sell various experiences (ranked in top 25% of 24 guide partners)- Provided advice and guidance for visitors to enhance their visit to the city