Kuimeuy Wang

Experience

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  Ormco/A Company

  Dec 1997 - Jun 1999

  National Sales Coordinator

  Provided administrative support to sales force of 50 national sales representatives. Reported financial analysis to corporate executives. Streamlined communication among national sales force. Acted as liaison between all departments within company. Responsible for realigning sales territories after merger.

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  Shandong Economics Institute

  Jul 1999 - Oct 1999

  Instructor/Teacher

  Taught university level students English as a foreign language in China. Candidate for Master of Arts in Teach English as a Second Language. (Exited program due to mother's battle with cancer)

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  KerrLab

  Jan 2000 - May 2000

  Sales Coordinator

  Coordinated inter-departmental projects. Managed customer and potential customer database. Provide administrative sales support to director and managers. Handled product marketing material and sample requests.

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  Palm, Inc.

  May 2000 - May 2004

  Senior Training Specialist

  Lead Customer Relationship Management (CRM) training and enhancement rollouts.Developed training and deployment plans.Managed training delivery to outsource vendors: instructor-led, train-the-trainer.Designed and developed training curriculum for wireless, hardware, and software products.Delivered training on new products, policies/procedures and business systems.Managed changes to existing courseware materials.Conducted training content and delivery evaluations.

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  PalmOne, Inc

  May 2000 - Mar 2004

  Senior Instructional Designer/Trainer

  Lead Customer Relationship Management (CRM) training and enhancement rollouts. Developed training and deployment plans. Managed training delivery to outsource vendors: instructor-led, train-the-trainer. Designed and developed training curriculum for wireless, hardware, and software products. Delivered training on new products, policies/procedures and business systems. Managed changes to existing courseware materials. Conducted training content and delivery evaluations. Show less

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  Palm, Inc

  Mar 2004 - Dec 2010

  Project Manager

  Develop business case and ROI for global projects. Conduct GAP analysis for service and sales organization. Conduct global and cross-functional (JAD/JAR) sessions. Author business requirements and functional specifications for development and testing teams. Design project schedules, contingency plans, testing plans, test scripts, and validation processes. Design report specifications for data from various sources like Oracle database and flat files. Manage scope changes and risks. Provide project status updates to upper management and extended project teams. Lead business systems enhancement global deployments. Deploy global communications for process changes and training needs. Manage monthly product returns survey with vendor and business intelligence team. Design, develop, deploy, and analyze special studies on products. Analyze and troubleshoot cross-functional issues with service and reverse logistics. Participate regularly in review/status meetings with IT, vendor partners, internal service organization. Provide expert consultations on current CRM and business processes for support and reverse logistics. Provide global business process and system support. Show less

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  Apple

  Dec 2010 - Feb 2013

  Managed capital project for Training & Events in Sales Training. Conducted weekly global project team meetings.Conducted weekly development team sessions to resolve open business or technical issues.Developed process for user interface localization validation. Interfaced with executive sponsor and steering committee members as needed. Managed escalations to closure. Planned and executed internal and external communications.Conducted project post-mortem to fold new learnings into future projects. Show less Delivered (3-year long) capital project for content management to internal and external users in 9 months.Re-engineered business processes to streamline flow. Managed global project team in a matrixed organizational structure with disparate business processes. Held future state process design workshops for regional teams.Coordinated cross-functional teams to arrive at solutions. Interfaced with executives and steering committee members with regular cadence.Conducted weekly global project team.Managed escalations and change to scope and processes effectively.Conducted project post-mortem to fold new learnings into future projects. Show less Project Manager in Sales Planning and Operations Business Process Re-engineering. Managed capital projects. Delivered Web application to support the sales organization. Delivered enhancement project on contracts and customer master application. Developed new processes for onboarding direct customers to an online platform to update location information or contact information. Managed global project teams in a matrixed organizational structures. Coordinated cross-functional teams to arrive at solutions. Interfaced with executives and steering committee members. Conducted regular global project team and executive meetings. Managed escalations.Partnered with organization surveys for project and resource feedback.Conducted project post-mortem to fold new learnings into future projects. Show less

  • Project Manager, Sales Training and Communications

    Apr 2012 - Feb 2013

  • Project Manager, Sales Planning and Operations

    Jul 2011 - Apr 2012

  • Project Manager, Contracts Management

    Dec 2010 - Jul 2011
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  Apple

  Jun 2013 - Dec 2014

  Facilitated 3-Year Roadmap design sessions for Worldwide Sales Operations Support Project Management Office (PMO). Designed and drafted 3-Year Roadmap processes for business stakeholders to use. Scheduled department new hire orientation sessions, organized logistics and communications to invitees. Planned and executed plan for cross-track 3-day workshop for fiscal year capital projects to understand intersection points. Designed, shaped, organized, and executed change management activities for merger and acquisition.Designed, developed, deployed, analyzed and reported out survey for cross-function workshop.Managed global internal new hire on-boarding project to integrate corporate processes and department specific content for supply chain operations.Executed project governance model with global team: communications (project teams, staff, executive sponsors, VP levels), status reporting, tracking milestones. Conducted exploratory discussions with cross-functional teams: technical solutions, surveys, user experience, information technology.Developed process for project execution by organizing key activities into achievable batches.Interfaced with executive sponsors with regular cadence to provide statue and gain next steps agreement.Identified and sourced for technical skills to develop tools for the project.Wrote/edited Website copy for internal employee on-boarding Website. Designed, wrote, scheduled and coordinated testers and testing for the site go-live. Partnered with Information Systems & Technology team to develop custom packs to deliver World Wide Sales Operations Support software seamlessly for new hires.Managed and delivered communications to world wide team managers for new employee on-boarding website overview.Partnered with Creative Team to design the look and feel of the employee on-boarding site.Designed and crafted regular communications to new employees and established a cadence and mechanism for regular touch points. Show less

  • Project Manager, Worldwide Operations Business Process Re-Engineering

    Sept 2013 - Dec 2014

  • Project Manager, Apple Online Store

    Jun 2013 - Sept 2013
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  Apple

  Apr 2015 - Jul 2016

  SSOA Program Manager, Apple Online Store

  Designed program, developed content, managed schedule for Sales Service Order Administration new employee on-boarding self-service program with a website, including procuring a host server. Designed and developed templates for the department by project lifecycle phases. Examples: Project Kickoff document, Requirements documents, project phase checklists.Managed and planned first annual week-long team summit.Designed pilot program structure for a contact center project.

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  Apple

  Nov 2016 - May 2018

  Managed Apple online store (AOS) campaigns for the AOS Project Management Office (PMO) by coordinating and driving actions through global cross-functional teams for their deliverables: Marcom, Digital Merchandising, AOS IS&T, Store Ops (global and regional), Digital Content Management, Retail Marketing, Stores, Legal, Retail Contact Centers (RCC), RCC PMO, Stores PMO.Maintained and drove campaign timeline for global cross-functional teams, conducted weekly checkins, provided weekly status updates to stakeholders, tracked open items to closure, escalated issues as needed. Sent campaign go-live communications to executives and global stakeholders. Designed and implemented internal AOS PMO weekly status report template on projects and portfolio with red, yellow, green statuses for global distribution (over 200+ people).Designed and implemented AOS PMO portfolio status updates, key portfolio ConnectMe pages.Managed AOS gate review process and meeting execution on a bi-weekly basis for stores and online projects to get funding. Tracked gate status by project and set agenda for internal reviews and executive cross-functional reviews, updated internal tool for reporting, sent meeting decisions and next steps to global owners. Show less Launched essentials learning program for global technical sales partners for Enterprise Training and People Program Team in Worldwide Sales Planning and Operations.Launched digital badge pilot for external global technical sales partners for Enterprise Training and People Program Team in Worldwide Sales Planning and Operations.Developed and drove project schedule, tracked open items to closure.Designed structure for collaborative group presentations and agenda, managed weekly status meetings, managed monthly global business partner meetings. Provided executive monthly status updates on program and badging projects. Partnered with internal design team on look and feel of badges and designations. Partnered with internal instructional designers on program content development. Communicated updates to global teams and key stakeholders on a set cadence, and escalated issues as needed. Show less

  • Senior Project Manager, Apple Online Store

    Apr 2017 - May 2018

  • Senior Project Manager, Enterprise Training and People Program

    Nov 2016 - May 2018
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  Apple

  Jul 2019 - Oct 2020

  Represented world wide enterprise channel sales enablement team on global sales training delivery tool project launch.Drafted, designed, developed, and managed overall project plan for multi-work streams. Tracked open items to close for regions and world wide.Conducted weekly sync meetings with world wide internal leads. Provided weekly updates.Partnered with cross-functional teams: creative, consumer training team, BPR, BizWeb, instructional designers, program leads, publishers, learning content developers. Show less Managed readiness process with regional program managers for channel consumer sales training program launch - first global program in history - on the consumer people programs team.Managed timeline and deliverables for the worldwide team for the program launch, which included multiple work streams across regions. Managed weekly core team calls: scheduling, curating agenda topics, organizing presenters. Partnered with internal creative and content teams to create deliverables for launch.Tracked open items to close for regions and worldwide.Tracked device deployment across regions and partners. Provided updates to leaders and regional leads. Show less

  • Senior Project Manager, Consumer Channel Sales Training People Programs

    Jun 2020 - Oct 2020

  • Senior Project Manager, Enterprise Channel Sales Enablement

    Jan 2020 - Jun 2020

  • Senior Project Manager, Consumer Channel Sales Training Team People Programs

    Jul 2019 - Dec 2019
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  PRO Unlimited at Apple

  Sept 2020 - Nov 2020

  Change Management Manager

  Designed project plan for a dynamic release schedule for the People team.Managed weekly and bi-weekly syncs with internal corporate communications teams, web designers, and functional teams to ensure forward momentum with meeting notes and action items.Led and structured global kick-off across functional teams: training, communications, SMEs, program leads.Influenced and directed approach for an internal global release to manage change and adoption.

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  PRO Unlimited at Apple

  Feb 2021 - Feb 2022

  Stitched cross-functional teams for launch readiness of a global internal project release for the People team.Collaborated and led key stakeholders to plan deliverables with and from their stakeholders to proactively track dependencies and risks.Developed, collaborated, managed, and executed user acceptance testing with testers, developers, and linguists.Designed review process for linguists covering 25+ languages.Composed quickly an execution launch plan for recruiting team’s internal launch engaging with training, communications, UI designers, copy editors, publishers. Show less

  • Program Manager Program Management Office

    Jun 2021 - Feb 2022

  • Change Management Lead

    Feb 2021 - Feb 2022
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  Apple

  Jul 2022 - now

  Senior Project Manager

  Designed new process to accelerate and increase intern conversions with 8 stakeholdersDelivered compensation self-guided training with 6 cross-functional teams, 3 learning platforms to global internal managersDelivered first in kind global, recruiting partnering development workshop across 3 regions to internal recruiters Closely partnering with compliance, recruiting managers, external vendor, and immigration team to streamline labor market test operations based on new process and tool design Show less