Rajkumar Pythara

Experience

• 

  PAN INDIA JOBS

  Jan 2019 - Mar 2021

  Computer System Operator
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  [24]7.ai India

  Apr 2021 - Jul 2022

  Digital Interaction Advisor

  Assisted the customer support team in handling customer inquiries andresolving issues.Responded to customer emails and live chat inquiries, ensuring promptand accurate information delivery.Collaborated with team members to improve customer support processesand optimize response times.Conducted customer satisfaction surveys to gather feedback and identifyareas for improvement.

• 

  Keka HR

  Jul 2022 - now

  Implementation Consultant

  Manage and ensure successful onboarding of new Clients and Third-PartyProvidersCoordinate with customers to design project scope and objectives and ensureachievement of same within the required timeframe and monitor completion ofall projectsMaintain documentation of configuration and operating procedures relating toonboarding and connectivityDeveloped and cultivated a gainful relationship with both new and existingclients through effective communication and exemplary interpersonal skills.Render training to the customer during implementationProvide after implementation call to the customer's facility to review the projectand identify any gaps that may existServe as a backup resource to the sales team for demonstrations of theproduct features and product training for the sales team.Respond to customer-submitted support requests as needed Show less