Mohamed Gamal

Experience

• 

  Baron Palms Resort SSH

  Nov 2011 - May 2013

  IT Clerk

  - Checking daily backups, all system interfaces, Server hardware and logs.- Supervise all daily and weekly IT procedures in the hotel.- Work and manage suppliers for any Software/ Hardware conflicts.- Design; Implement Preventive Maintenance for all IT hardware & Software.- Recover any gaps that might face IT Dept and come up with plans to advance its operations.- Fully in charge of IT Dept and all of its related issues.-Enhancing The Information Systems by Introducing new Technologies as Data Warehouse, Data Mining and Multimedia Database.- Follow up all claims that are being forwarded to IT Dept.- Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.- Develop and adapt any ideas that bring IT services to higher management.- Analysis, Design, And Implementation of Information Systems in different fields.- Hotel Systems (Front Office, Account, Human Resources) Show less

• 

  Calimera Habiba Marsa Alam Resort

  May 2013 - Mar 2017

  IT Supervisor

  - Coordinates activities by scheduling work assignments, setting priorities, and directingthe work of subordinate employees.- Identifies staff development and training needs and ensures that training is obtained.- Maintains records, prepares reports, and composes correspondence relative to thework.- Monitors mainframe system processing activities by observing console peripherals,input and output, to ensure throughput of data.- Develops and maintains the mainframe computer system operating schedules; analyzescomputer system load and operating problems to utilize equipment and personneleffectively.- Determines appropriate reload and backup procedures for databases, and monitors andrecords impact of aborted jobs on data base and data communication files.- Directs the receipt of trouble calls and the diagnosis of equipment problems.- Directs the local and remote testing of network equipment, including running computer programs to diagnose faults. - Directs the performance of equipment repair, the building of cables, and thereplacement of boards and components to identify or remedy failures. - Directs the performance of all functions required to prepare and install microcomputersand related equipment including connections to the data communications network.- Directs the preparation and installation of network software.- Directs the diagnosis and resolution of network software problems.- Coordinates sending out equipment for repair.- Supervises the ordering and inventory of spare parts including the stripping surplusequipment for usable parts.- Supervises the training of users in the basic operation and maintenance ofmicrocomputers and related components. - Performs related work appropriate to the classification as assigned. Show less

• 

  Baron Hotels & Resorts

  Mar 2017 - Jun 2019

  - Assist the chief engineer in the day to day work and oversee the preventive maintenance of all equipment.- Assume all the responsibilities and authority of the chief engineer in his absence.- Take regular training classes of Engineers and Staff.- Check all log books daily and take corrective measures accordingly.- Keep Chief Engineer informed of all the activities and incidence in the Engineering Department.- Coordinate with the outside agencies or vendors for repair and maintenance work.- Check the quality of engineering goods procured by the organisation.- Obtain a thorough knowledge of firefighting appliances.- Represent engineering department on HOD meeting during the absence of Chief engineer.- Able to take decisions in order to ensure successful operation.- Able to respond to emergencies in a timely manner.- Able to effectively perform vendor management.- Able to make quotation finalization.- Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency.- Maintain history card for all the plant equipment.- Provide supervision and leadership to colleagues within the area of the Technical Services Department.- Daily coordination of the Technical services department in my area of responsibility.- Advise on the duty roster for my area of responsibility.- knowledge of CAPEX and OPEX item.- Prepare reports, maintain inventories, and keep accurate records, order equipment and supplies.- Ensure correct maintenance of all equipment in conjunction with the other user departments.- Stay abreast with the technological advances in surveillance & safety of equipment.- Ensure that Operational problems are promptly brought to the attention of the Technical Supervisor.- At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained.- Any other job or duties assigned by the management as and when required. Show less - Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.- Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.- Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.- Priorities the maintenance issues e.g.: to attend the breakdown of plant and machinery on priority.- monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.- Communicate with different departments and to provide them with information and assistance.- Able to solve problems and make repairs effectively and efficiently.- Maintain a daily logbook of work done during the shift.- Able to delegate duties to the Engineering supervisors, Ken fix-it and other technicians.- Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night or Break Shift).- Complete the daily checklist before handing over the shift.- Look after the smooth functioning of all machinery and equipment.- Able give proper handover to the next shift and also take regular briefing of the shift staff.- Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.- Inform Chief Engineer of recurring complaints so that general shift staff can rectify the problems on the permanent basis.- Take decisions when the engineering chief and Assistant manager are not available.- Maintain all tools, equipment, and working areas in good condition.- Maintain the engineering working area and control desk in a good condition always.- Train and instruct other members of the staff through sharing of knowledge and skills.- Attend all firefighting classes and to obtain a thorough knowledge of firefighting appliances. Show less

  • Maintenance Engineer

    Jan 2018 - Jun 2019

  • Shift Engineer

    Mar 2017 - Dec 2017
• 

  SUNRISE Resorts & Cruises

  Jun 2019 - Sept 2024

  Holds the technical overall responsibility of all machinery, technical systems, plants, energy, etc. of the entire Hotel site. Strong accent is to be given to the technical service towards the guest as a prime goal and to maintain and develop the attitude of the related staff as a second.Close co-ordination between all related departments as well as to his technical colleagues in the area.A graet care for preventive maintenance and to relevant programs.Maintain standards of quality and service and facilities in all departments over which I have responsibility and authority.Responsibility for the overall smooth, efficient and economical running of the entire Engineering department.Assisting the management in planning for the investment, project and replacement budget on a yearly basis.Following up the below scopes and goalsOrganization of engineering administration.Preventive maintenance & repair.Co-ordination with department’s head.Handling and management and sufficient storing of spare parts.Safety & Fire.All technical installation on hotel plant; air condition system, irrigation systems, work shop, kitchen equipment, swimming pools, hotel lightening, in-house music, TV, system, plumbing, carpentry, painting, telephone system, transportation.Repair & MaintenanceFor all work executed, by own or external craftsmen, on the building, technical installations, you are responsible.Implements all necessary work procedures for preventive maintenance, initiates respective scheduled procedures and monitors carrying out of work as well recording the results within appropriate filing system.Accordingly provides the sufficient and reasonable supply of spare parts on time.Determines for repair work the priorities and takes care for the quick removing of all breakdowns. Does not accept work, which is not executed in a complement manner.Work out a concept of a yearly preventive maintenance program. Show less - Assist the chief engineer in the day to day work and oversee the preventive maintenance of all equipment.- Assume all the responsibilities and authority of the chief engineer in his absence.- Take regular training classes of Engineers and Staff.- Check all log books daily and take corrective measures accordingly.- Keep Chief Engineer informed of all the activities and incidence in the Engineering Department.- Coordinate with the outside agencies or vendors for repair and maintenance work.- Check the quality of engineering goods procured by the organisation.- Obtain a thorough knowledge of firefighting appliances.- Represent engineering department on HOD meeting during the absence of Chief engineer.- Able to take decisions in order to ensure successful operation.- Able to respond to emergencies in a timely manner.- Able to effectively perform vendor management.- Able to make quotation finalization.- Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency.- Maintain history card for all the plant equipment.- Provide supervision and leadership to colleagues within the area of the Technical Services Department.- Daily coordination of the Technical services department in my area of responsibility.- Advise on the duty roster for my area of responsibility.- knowledge of CAPEX and OPEX item.- Prepare reports, maintain inventories, and keep accurate records, order equipment and supplies.- Ensure correct maintenance of all equipment in conjunction with the other user departments.- Stay abreast with the technological advances in surveillance & safety of equipment.- Ensure that Operational problems are promptly brought to the attention of the Technical Supervisor.- At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained.- Any other job or duties assigned by the management as and when required. Show less

  • Chief Engineer

    Jun 2022 - Sept 2024

  • Assistant Chief Engineer

    Jun 2019 - Jul 2022
• 

  Serenity Hospitality Group

  Sept 2024 - now

  Chief Engineer