Sara Steinhurst

Experience

• 

  University of Michigan

  Nov 2009 - Jun 2013

  • Prepared and presented lectures to over 150 students• Led small group discussions over course materials• Graded and provided feedback on a variety of student course work• Worked with a teaching team to plan and prepare the materials to be taught and associated assignments • Found innovative technologies to aid in classroom instruction · Internet publicist for Hatcher Library Gallery Events· Library Operations web content designer and content manager· Utilized Drupal skills to manage the circulation webpages· Trained new employees for circulation and customer service· Collected, stored and analyzed library statistics for administrative use

  • Graduate Student Instructor

    Aug 2012 - Jun 2013

  • Information Resources Assistant

    Nov 2009 - Jun 2013
• 

  University of Michigan Center for Essential Science

  Aug 2011 - Dec 2011

  User Experience Designer and Product Manager

  · Worked with a local business to evaluate their information processes· Developed interview protocols and conducted interviews with employees· Evaluated data with the research team utilizing contextual inquiry and affinity walls· Generated business recommendations for improved information processes· Developed strong communication and teamwork skills within the group and with the client

• 

  University of Michigan Information Architecture

  Jan 2012 - Apr 2012

  Information Architecture Instagram Project Team Member

  · Evaluated the Instagram mobile application against information architecture heuristics and searched for areas of possible improvement· Ran a usability test on the current Instagram application· Created process flow diagrams and assessed the credibility of the Instagram mobile application· Created wire frames for the application

• 

  Chicago Office of Tourism and Culture

  Mar 2012 - Mar 2012

  Mobile Application Intern

  · Researched local businesses for pertinent information· Conducted field research in Chicago neighborhoods with employees and owners of local businesses· Consolidated data with the internship team to generate content for mobile applications· Updated the Office of Tourism and Culture's Instagram, Twitter and Foursquare accounts to generate excitement for Chicago's tourism industry and attract business to the lesser known neighborhoods· Generated creative ideas for marketing through mobile applications Show less

• 

  University of Michigan Comprehensive Cancer Center

  Jun 2012 - Aug 2012

  Informatics User Experience Designer

  • Generated project plans, use cases, user journey maps, personas and business context diagrams• Led team project meetings and collaborated with colleagues on several projects• Conducted user research to support the creation of medical software• Worked with the Genetics Unit and Breast Cancer Unit to analyze their biorepository databases and optimize the user interface• Generated requirements for two biorepositories and provided analysis and user research on three product options• Interviewed key stakeholders and created an affinity map of pertinent background research• Built data dictionaries for multiple databases Show less

• 

  Boeing

  Jan 2013 - Jan 2016

  • Participated in functional/regression testing for enterprise wide account provisioning tools utilized by over 150,000 employees, and assisted in automating those test scripts to potentially save thousands of hours of labor• Translated requirements into test scripts and generated scripts for functional, regression and user acceptance tests• Participated in requirements gathering, documentation and learning sessions to support a major software upgrade• Developed an in-depth knowledge of JIRA by utilizing it to track changes and manage user stories • Supported an enterprise critical tool and its databases along with providing assistance to users and adding functionality to help improve the productivity of over 150,000 customers Show less • Advanced the usage of the Clarity ITG Portfolio Management Tool by supporting customers, collecting business requirements, managing change requests, engaging customers and ensuring collaboration across business units • Developed a Program Manager Career Development Checklist to promote the skills development of PMs• Saved over 200 hours of work time per year per project manager by identifying and implementing process improvements • Led an initiative to adopt a portfolio management tool to enhance growth and deliver a competitive edge Show less

  • University of Michigan Campus Recruiter

    Jan 2014 - Jan 2016

  • Cyber Security Specialist

    Jan 2014 - Jan 2015

  • Program Management Specialist

    Jan 2013 - Jan 2014
• 

  Boeing

  Jan 2017 - Jan 2021

  • Executing the design of a product that could save $30,000 per each test flight by preemptively identifying possible issues through data analytics• Presides over user interviews, user research and observational studies with users from two key Boeing Defense Programs• Guides stakeholders and cross-functional team members through the initial discovery and framing exercises to drive product strategy and vision• Consults with teams across the enterprise on digital transformation • Collaborates with developers on an Atomic Design style design system• Mentors designers within the company to help them develop critical skills• Leads the design community of practice at the local and enterprise level• Facilitates conversations and has empathy for stakeholders and users who are new to the methods of Digital Transformation to ensure a smooth product delivery in a dynamic business environment Show less • Conducted user research to design a shop floor data analytics product to save over 200 people 13,000 hours of work per year• Established the product's mission, vision, roadmap and implementation strategy as well as communicated the materials to senior executives• Architected a new data tool that converted a manual paper system into a digital board that saved users 5-10 hours per week and allowed access to historical data that allowed for trend analysis across the factory• Tested and iterated on prototypes with users across 11 BDS programs to build a single product that suites the needs of all the programs• Communicated with the business stakeholders to explain design decisions and transform the way we develop software from a top-down approach to a user-centered approach to build a better product and result for users• Facilitated trainings to teach first line managers how to utilize the data provided to them and apply One Boeing Production System Principles Show less • Conducted user research and user testing to iterate on designs for an enterprise wide digital transformation assessment tool• Created, ideated and tested prototypes for a major internal product• Consulted with teams to implement User-Centered Design processes that best fit the needs and capabilities of each team• Mentored interns and IT rotation participants to cultivate design skills• Taught design thinking and user experience courses• Formulated user experience training and skill development roadmaps to advance the proficiency of new user experience designers• Ushered our IT workforce into the digital transformation environment to utilize agile methodologies and incorporate user-centered design Show less • Chaired the Industrial Engineering IT Agile Team as the Scrum Master• Transformed applications to reflect user requirements and improve usability to be compliant with the 2nd Century initiatives• Maintained the TFS work items and backlog for the team in addition to running scrum, retrospectives and iteration planning meetings• Delivered updates to applications to reflect change requests and meet the needs of over 1000 users with a budget of less than $500,000• Negotiated with Industrial Engineering teams from all parts of the company to come to consensus on the changes for essential tools• Promoted to fill an essential lead position managing two business critical applications • Earned Scrum Master Certification • Managed relationships and contracts with several suppliers and provided constructive reviews of their performance• Ensured applications were up to security compliance standards and developed disaster recovery plans• Provided software packages on time for large scale releases and completed integration tests for complex critical production systems• Successfully passed a government audit by being able to provide all appropriate documentation associated with the tool• Supported executive level meetings by organizing/running meetings and generating presentations Show less • Utilized User-Centric Design to implement an app for Flight Training Systems at Gatwick to save employees 10 hours per week of manual data entry• Conducted extensive user research and partnered with legal to ensure our application complied with the EU's General Data Protection Regulation• Collaborated with cross-functional teams across the globe to provide value to end users and utilize design thinking to implement novel solutions• Authored and taught new employees an introduction to IT course• Encouraged the collaboration of global teams and brought back perspectives from international employees to US based co-workers to build empathy• Mentored other employees entering the program, and voiced support for others to participate in the program Show less

  • Senior User Experience Designer and Digital Transformation Leader

    Jan 2019 - Jan 2021

  • Senior User Experience Designer

    Jan 2018 - Jan 2019

  • User Experience Designer - Digital Transformation Environment

    Jan 2018 - Jan 2018

  • User Experience Designer and Product Manager

    Jan 2015 - Jan 2018

  • IT International Business Partner (Special Assignment)

    Jan 2017 - Jan 2017
• 

  Bosch

  Jan 2021 - Jan 2022

  Senior User Experience Designer
• 

  Boston Consulting Group (BCG)

  Jan 2022 - Jan 2023

  User Experience Manager
• 

  J.P. Morgan

  Jan 2023 - now

  Executive Director User Experience for Digital Markets