Samuel Frigault

Experience

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  Microage DIL

  May 2011 - Jun 2013

  Technical support lvl 2

  - Remote Technical support (lvl 2)- Maintain the customer IT infrastructures.- Apply modification to the customer IT infrastructures.- Monitor customers infrastructures with N-able.- Install Monitoring solutions on customer sites.- Debug custom made applications.- Contact Partners compagnies for support (Symantec, HP, Dell, IBM, Watchguard...)- Supply on call 24/7 technical support.- Configure and manage security solution (Firewalls, spam blockers and anti-viruses) Show less

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  Société Conseil Groupe LGS

  Jun 2013 - Aug 2013

  Network Technician

  - Onsite Technical support Level 1 and 2- Implement and create new procedures to help productivity- Guide customers with his IT infrastructures.- Debug custom made applications.- Monitor customers infrastructures.

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  Soges-tech

  Aug 2013 - Feb 2016

  Spécialiste technique

  - Onsite and remote Technical support Level 1 and 2 (Server and Computers)- Contact Partners compagnies for support (Symantec, HP, Dell, IBM, Veeam..)- Install corporate anti-virus solutions and the management.- Install and manage monitoring solutions (N-ABLE)- Monitor and resolve backup issues- Manage UTM and other network devices (Fortigate , SonicWall , HP switches)- Configuration of AHSAY backup, Backup Exec, Vranger and Veeam Backup on customer sites.- Restoring files from Degraded systems - Answering Calls while the dispatcher is away, then resolving customers problem or taking customers info so we can dispatch him someone. Show less

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  Vertisoft

  Feb 2016 - May 2017

  Intégrateur Réseaux, Sécurité et Infrastructures - Niveau 2

  - Onsite and remote Technical Support level 2 and 3- New infrastructure installation and Migration.- Documentation and take over of already existing infrastructure- ESXI and Hyper-V server installation.- Switch installation and management.- UTM devices installation and management.- SAN management- SBS 2011 to Windows 2012 r2 migration.- 2008 domain to 2012 r2 migration- P2V conversion of legacy hardware/software- Configuration of offsite backup with Veeam/V-Ranger/Altaro/Datto Show less

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  MS Solutions

  May 2017 - Aug 2017

  Technicien Réseau

  Support Niveau 1-2 aux client corporatifSupport au Clinique médicale.Prise d'appel téléphonique.

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  Hydro Québec

  Sept 2017 - now

  - Remote Technical support (lvl 1-2) - Assigning support tickets to the appropriates support teams after gathering necessary diagnostic information (Assessing impacts an issues might have on the network and at what scale / pinpointing where the issues might be to make sure it get assigned to the right team / Gather logs and errors)- Cooperating with other support teams to resolve issues.- Validating what kind of access an users might requires and helping them through the processes to acquires them.- Writing procedure and FAQ's for the I.T. Support department.- Doing operational support for the team (Acting as an intermediate between the call center and the higher tier of support) Show less

  • Administrateur(trice) systèmes I

    Apr 2022 - now

  • Conseiller Services exp. util. TIC I

    Oct 2021 - Apr 2022

  • Analyste Services Client informatique Niveau A

    Sept 2017 - Nov 2021