Susanna Dee

Experience

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  Aramark Refreshment Services

  May 2003 - Jan 2007

  Senior General Manager

  Adept at quickly understanding the lay of the land and build key relationships. During working at Aramark worked within: BP Group South East, Canary Wharf, BP International plus key services at: Barclays Bank, Snr. General Catering Manager. J Walter Thompson, Snr.General Manager Catering and Reception. Sodexo- Nabarro Nathanson Snr. General Manager. Stuart Cabeldu - London Borough of Merton, General Manager. Bank of Credit and Commerce, General Manager. Price Waterhouse, Manager. Roux Brothers, Restaurant Manager Show less

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  Schroders

  Jul 2007 - Aug 2008

  Facilities Specialist (Catering Client)

  Day-to-day liaison and coordination of 3 catering contractors - Hospitality, Staff Restaurant and Vending Services. Managed and maintained senior stakeholder relationships. Assisted with the final completion of an extensive refurbishment and support to new staff catering facilities. Implemented new standards and procedures for the Corporate Hospitality Auditorium Suite and associated private dining rooms.

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  Metropolitan Police

  Feb 2009 - now

  > Strategic link between the Managed Service Provider, internal service providers and external stakeholders and business groups to include other police forces. > Financial management and budget control. Supporting business finance including areas of responsibility and devolved budget groups. Possesses high level of performance acumen and financial awareness and ensures value for money. > Strategic Catering Lead for the recent State Funeral of HM Queen Elizabeth II. Successfully delivered a high profile Business Continuity Plan over an intense 14 day period.> Devised a mobilisation and customer attraction strategy. > Member of Strategy for Inclusion, Diversity and Engagement Board (STRIDE) developing and supporting staff welfare. > Formalised and achieved MOPAC corporate environmental and sustainability objectives including social value, circular economy and provenance. > Lead the Client Services Team to deliver services to the MPS to exceed contractual standards and to ensure legal, health and safety and regulatory requirements are met within the financial envelope. > Provide strategic leadership to develop, transform and continuously improve the Catering function to support the Met in a post COVID19 environment. > Devised a flexible and scalable solution to meet future blended working demands whilst reducing costs. Show less Promoted from Area Operations Manager in 2013 to prepare the business in readiness for an outsourcing commercial programme. This involved reducing the catered sites from 47 to 14 along with an extensive employee redundancy scheme. Implemented a corporate communication strategy and formalised a new service delivery style for large scale operational feeding. Budget controls and financial management of £16million budget. Hospitality entertaining for key VIP and International guests. Implementation of legal food hygiene and health and safety requirements. Large volume Special Event Feeding- Notting Hill Carnival circa 25,000 snacks and meals. Show less

  • Head of Client Catering Services & Museums

    Jan 2017 - now

  • Head of Catering

    Jan 2013 - Jan 2017

  • Area Operations Manager

    Feb 2009 - Dec 2013