Daniel Fensom

Experience

• 

  Collection House

  Jun 2003 - Jul 2017

  Responsible for leading the Collection House Group’s capability in analytics, business intelligence / analysis, collection strategy, contact centre management and workforce management. Working closely with executive management team to service high level and sensitive analytical requirements pertaining to the organisation, finance, risk, people and technologies in addition to oversight of all key reporting and analytics for the Collection House Group. Oversight of all operationally facing reporting for the Collection House Group utilising SAP Business Objects and SAS Enterprise Guide. Development and maintenance of all operational reporting for the Collection House Group, business improvement, process mapping, requirements gathering and story creation. Development and maintenance of all operational reporting for the Collection House Group, business improvement, process mapping, requirements gathering and story creation. Managing a profitable and sustainable division with teams located in multiple locales, client relationship management, monthly business reviews, reporting, development and execution of collection and operational strategy. Lead team, achieving revenue, performance and quality based benchmarks, deliver training and support to staff, leading by example and empowering them to exceed performance expectations. Speak to customers regarding escalated negotiations, complaints or disputes. Customer Service, negotiation and achievement of financial, productivity and quality based KPI's.

  • Head of Operational Strategy

    Dec 2016 - Jul 2017

  • Executive Analyst

    Jul 2015 - Nov 2016

  • Manager - Business Intelligence

    Mar 2014 - Jul 2015

  • Senior Business Analyst

    May 2013 - Mar 2014

  • Business Intelligence Analyst

    Feb 2012 - May 2013

  • Contingent Manager - Roll Rate Management

    Oct 2010 - Feb 2012

  • Portfolio Manager - Contingent Collections

    May 2005 - Oct 2010

  • Assistant Portfolio Manager

    May 2004 - May 2005

  • Collection Officer

    Jun 2003 - May 2004
• 

  Australian Retirement Trust

  Nov 2017 - now

  Responsible for managing and delivering strategic and operational reporting & analytics across the Australian Retirement Trust group.

  • Manager - Data Office

    Jul 2024 - now

  • Senior Manager - Enterprise Analytics and Reporting

    Oct 2023 - Jul 2024

  • Manager - Enterprise Analytics & Reporting

    Jul 2022 - Oct 2023

  • Manager, Group Reporting

    Nov 2017 - Jul 2022