Deepak Dhoundiyal

Experience

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  GAMUT TRANSCRIPTIONS

  Apr 2006 - Mar 2010

  Team Leader

  • Handled a team of more than 15 FTEs including QA and QA-II for HIPAA compliance and medical documentation.• Coordinated with the US counterpart via daily, weekly, bi-monthly and monthly calls.• Work distribution to the team, training on new clients and their requirements.• Doing quality check of the medical documents and giving them the highest accuracy.• Edit accurately, utilizing correct punctuation, grammar and spelling, and edits for inconsistencies.

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  GENPACT INDIA BUSINESS PROCESSING PRIVATE LIMITED

  Aug 2010 - Dec 2011

  Process Developer

  Responsibilities:• Process claims documents and uploading them on client’s workflow directly with quality.• Quality checking of claims documents created by the associates and uploading them on client’s workflow.• Editing accurately, correcting punctuations, grammar and spelling, and inconsistencies.• Providing feedbacks and training to the processes to enhance and control the quality of the process.Responsibilities as Lean Captain• Training team on Lean Six Sigma Tools and supporting them on how to use them and improve their work.• Helping team in completing online Lean training.• Creating new tools and ideas for enhancing process productivity and accuracy. Show less

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  Wipro Bpo Solutions Limited

  Jan 2012 - Apr 2012

  Analyst

  Communicating through a third party Web based software, Anaqua; it serves as a friendly and common environment for all the stakeholders.Interacting with clients, Attorneys, International Paralegal & Other associated vendors.Involving in process improvement activities and tools.

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  Honeywell

  Oct 2012 - Jan 2018

  P2P Analyst

  Global Analyst – P2P Oct 2015 to Jan 2018Location: Gurgaon/BangaloreResponsible for managing day to day operations. Driving productivity with team members, delivering value to customers and Performance reporting to management.Identify key stakeholders/customers and frequently touch base to ensure we cater to the expectations. Results to be focused on speed, quality and customer requirements.Develop positive and productive working relationships with team members. Provide adequate face time with team members during 1:1 and conduct timely performanceIdentify opportunity areas and deploy sustainable solutions and controls within the process. Actively participate in process related discussions with peersResolving suppliers query regarding Check to ACH conversion issues.Working as a bridge between supplier and vendor maintenance team regarding updation of suppliers banking details as well as payment issues.Analyzing Cash Disbursement data and segregating high number of Check paying suppliers to convert them to ACH.Functionally guiding IT team to improvise business tool.Providing monthly updates to stakeholders regarding the supplier’s conversion.Point of contact for stakeholders for Check to ACH Process.Senior BPO Administrator Jul 2013 to Sept. 2015Location: Gurgaon/BangaloreHandling team of people working on creating reports and presentations for leadership review.Leadership point of contact for business impact analysis.Coordinating with internal market & communication teams for global report outsIdentifying trainings and giving feedbacks to the team.BPO Administrator Oct 2012 to Jun 2013Handling end to end transition of Healthcare Operation Process.Building operational team for process from scratch.Complete projects’ deliverable as per clients’ instructions and directions on a timely basis with provided team.Identifies training, feedback, provides coaching and motivate members for high level performance. Show less

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  AADI YOG CARE CENTER

  Jan 2019 - now

  Founder

  We are Aadi Yog Care Center, equipped with certified yoga trainers. We conduct regular classes for housewives, working people, senior citizens, school and college students, IT Professionals, corporate executives etc... *We also provide Yoga Classes At Home through experienced and certified yoga trainers. Please call me for arranging a trial class with our trainer.*AADIYOG CENTER is conducting regular online Yoga classes through video conferencing.You can keep yourself fit and healthy and boost your immunity while being at home.Also conducting multiple Online Yoga Classes in a day successfully.*Since things have started unlocking so we have started providing personal classes as usual* Show less