
Shivanand Shukla
Team Lead

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About me
Director Customer Success
Education

Babasaheb Bhimrao Ambedkar Bihar University
-Bachelor's degree Telecommunications Management
Experience

Reliance Communications
Feb 2007 - May 2010Team Lead
Wipro Infotech
Jun 2010 - Sept 2012Project Lead
Subex Ltd
Oct 2012 - Aug 2014Associate Manager Operations
Wipro
Sept 2014 - Feb 2022Principal Consultant
Jun 2021 - Feb 2022Group Lead (BSS-Domain-Telenor Myanmar Engagement)
Sept 2014 - May 2021

Subex
Mar 2022 - nowDirector - Customer Success, Service Delivery
Licenses & Certifications
- View certificate

Customer Service Using AI and Machine Learning
LinkedInApr 2022 
Professional Scrum Master I
Scrum.org- View certificate

Design Thinking: Customer Experience
LinkedInApr 2022 - View certificate

Interpersonal Communication
LinkedInApr 2022 
Professional Scrum Master I
Scrum.org- View certificate

The 10 Pillars of Customer Experience
LinkedInApr 2023 - View certificate

Negotiation Skills
LinkedInApr 2022 - View certificate

Managing Meetings
LinkedInApr 2022 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInMar 2022 - View certificate

Introduction to 5G
LinkedInMar 2022
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