Karim Sayed

Experience

• 

  IHG Hotels & Resorts

  Jul 2009 - Nov 2012

  Front Office Supervisor

  1. Handling check-in and check-out2. Handling discrepancy report3. Handling safe box4. Handling light luggage report5. Handling guest complaints & requests6. Handling rate check report7. Handling groups and their complimentary and free policy8. Handling room blockings 9. Maintain a sales attitude all the time to maximize the hotel revenue10. Handling room reservation 11. Fully aware of the hotel product knowledge especially in regards to the hotel loyalty program July 2009Front Desk Supervisor Duties and responsibility1. Handling Guest complaints2. Handling VIPs arrivals and talking care for their requests3. Handling all accounting issues related to front desk4. Covering reservation department after their working hours5. Leading my team to achieve out monthly target in Upselling and loyalty memberships cards6. Fully aware for system down procedures Show less

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  Marriott International

  Nov 2012 - Feb 2013

  Front Desk Manager

  1. One of Pre-opening team for 5 months2. Deal with all guest queries and complaints, ensure that they are dealt with accordingly and gain optimum guest satisfaction Conducting training sessions for all FO team3. Interviewing new comers4. Demonstrate service attributes in accordance with industry expectations and company standards5. Take responsibility to rectify hazardous situations, reporting major areas of concern

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  IHG

  Feb 2013 - Oct 2019

  Assistant Front Office Manager Crowne Plaza Riyadh Minhal
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  IHG Hotels & Resorts

  Feb 2013 - Mar 2016

  Duty Manager

  1. Deal with all guest queries and complaints, ensure that they are dealt with accordingly and gain optimum guest satisfaction. Ensures VIPs and IHG Rewards Members receive special attention.2. Demonstrate service attributes in accordance with industry expectations and company standards.3. Monitors HeartBeat results, mystery audits and implements action plans to improve results.4. Ensure maximum team involvement in the HeartBeat program in order to obtain higher results5. Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate6. Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes7. Monitors the enrollment and correct handling and updating of IHG Reward Club Membership in Loyalty Connect and Opera.8. Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis Show less

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  Crowne Plaza Riyadh Minhal

  Oct 2019 - now

  • Director of Revenue Management

    Apr 2023 - now

  • Revenue Manager

    Oct 2019 - Apr 2023