Erich Domingo

Experience

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  Asiatype Inc.,

  Jan 1995 - Jan 1998

  Research and Development Head/Sales Consultant/Graphic Artist

  • Planning, Implementation and troubleshooting of diverse network for foreign and local department. • Administration and Support for 2 Windows NT Server 4.0.• Troubleshoot/Maintain both hardware and software for PC and MAC.• Setup, Install, Configure (monitor, scanner, printer, proofer and imagesetter).• Provide color management and calibration for potential clients.• Conduct seminars for Production and Sales people.• Troubleshooter for sales/technical problem of clients• Presentation of services for potential big clients• Research on current trends, new technology and techniques on prepress/IT and finding solutions to frequent problems. (through internet, magazines, books, seminars etc.,)• Computer graphics creation, Photo retouching and other pre-press activities Show less

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  Cargo Data Exchange Center Inc.,

  Jan 1999 - Jan 2002

  System/Network/Database Administration

  • Responsible for administering, troubleshooting and monitoring Electronic Data Interchange Center going to Bureau of Customs. • Responsible for maintaining the network. Makes sure that all the hardware components are working correctly and that the networking software is set up correctly.• Responsible for maintaining many different servers in the organization. The responsibilities include backup and recovery, maintaining user access and security, scheduling task and batch runs, upgrading and maintaining the operating system.• Responsible for maintaining the RDBMS system. Configure and manage security, monitor and optimize databases. The overall goal is to keep the server up at all times and to provide users with access to the required information when they need it. Makes sure that the database is protected and that any chance of possible data loss is minimized.• Effectively plan, develop and enhance the whole system Show less

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  Glee Electronics Inc.,

  Jan 1999 - Jan 2001

  Technical Head/Sales Consultant

  • Administer MS Exchange (Email)/Proxy (Firewall) and IIS 4.0(Webserver) • Directs special I.T. Consultancy Projects• Interface with clients at all levels and perform assigned tasks independently• Conduct seminars/training to technical/support/sales people on technical areas of product distributed and services provided by the company• Supporting sales team for technical presentations of Networking products and storage solutions to customer contacts and designing/architecting end-to-end network/storage management solutions using market leading storage products and solutions.Seminars attended:• Implementing ACOS Manifest System (Bureau Of Customs)• Data Warehousing (Bureau Of Customs)• Logistics 2000/ORACLE8I (IPACS e-Solution Pte Ltd Singapore)Project Consultancy AccomplishmentsTechnical ConsultantMIFFI (Manila Int’l Freight Forwarders, Inc.Consolidators & Forwarders Bldg., Paranaque CityCPI Transport Inc.,CPI Dragon Bldg., Pascor Drive Sto Nino Paranaque CityJob Description:• Implementation of Logistics 2000 Application (IPACS e-Solution (S) Pte Ltd)• Provide people technical training• Installation of Oracle8I RDBMS• Provide Backup and Preventive Maintenance procedureProject ManagerAirspeed Philippines Inc.,GGB Bldg., Pascor Dr. Sto Nino, Paranaque CityReports to: Ms. Rosemarie P. Rafael President Job Description:• Managing the whole IT Development for Airspeed Philippines such as-Migration from Novell Netware to Windows NT 4.0-Migration from Linux Webserver to Windows NT/Backoffice Server-Migration and Design of database from DBF to SQL-Upgrading and Development of front-end/query program-Development of E-commerce solution Show less

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  B&M Global Services Manila subsidiary of Baker & Mckenzie

  Jan 2002 - Jan 2010

  Manages, coordinate and oversee day to day operational processes (service support) of a service desk that includes Change management, Incident management, Problem management, Configuration management and Release management Manages, coordinate and oversee day to day tactical processes (service delivery) of a service level management team that includes Financial Management for IT services, Capacity management, IT Service Continuity, and availability management. Organized and represents the organization at various affinity and/or business meetings for the purpose of; promoting existing service, new offerings, discussing Service level Agreements (SLA’s), Operational level Agreements (OLA’s), as well as Underpinning contracts to the vendors. That builds relationship and better service to the customersOversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performancePrepares operational analyses and review reports, and audits current procedures to monitor and improve efficiency of operations. Create and facilitate development of, and oversees implementation and administration of, policies, systems, and procedures to ensure efficient and effective operations. Manages and coordinates the integrated operational infrastructure of a large, multifaceted operating and/or services of the Firms Network Operations Center Show less Responsibilities will include: determining the project approach, staffing, responsibilities, and schedule; defining team member roles and expectations, and ensuring timely feedback; ensuring that project resources receive any necessary training and are used effectively; creation and management of project plans, risk mitigation plans, communication plans, resource requirements, project costs and all other project management-related documentation; development and/or review of estimates and estimating assumptions for the project’s schedule, effort, and cost using established estimating models, best practices, and past experience; Managing relationships and coordinating work between different teams at different locations; performing day-to-day management of all phases of the project including requirements gathering, design, development, test, and deployment; managing the completion of deliverables as required by the firm coordinating all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams; communicating frequently with executive leadership to provide project risk analysis, status, and analysis of requirements that might impact strategic direction; collaborating closely with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources. Review and manage all changes to the requirements through a formally defined scope change process; measuring and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations; balancing scope, schedule, budget, quality, and risks. Show less ASIA PACIFIC REGIONAL SUPPORT ANALYST - Administer, manage and maintain the Asia Pacific information and communication infrastructure that includes Server administration (HW/SW), Mail system, Network devices etc.,Highlight:Lead the planning and implementation of the Active directory (Windows 2000) and Exchange 2000 migration for Asia Pacific Region with more than 10 sites.NOC SHIFT LEAD (24/7 Operations) Manned network operation center and lead the 24/7 monitoring team, developed escalation and verification procedures including policies for the monitoring operationsNOC CHIEF ENGINEER Lead architect and implementer of the Network Operations Centre of Baker & Mckenzie, from marketing, planning, development, stabilization and deployment of monitoring services to 65 sites across the globe from Western hemisphere, Europe and Asia Pacific regions Show less

  • Global Infrastructure Manager

    Apr 2002 - Jan 2010

  • OPERATIONAL MANAGER of the NOC

    Jan 2006 - Jan 2008

  • PROJECT MANAGER of the NOC

    Jan 2004 - Jan 2006

  • ASIA PACIFIC REGIONAL SUPPORT ANALYST/NOC Chief Engineer

    Jan 2002 - Jan 2004
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  Macquarie Offshore LTD PTY

  Jan 2010 - Jan 2011

  Senior Associate/Team Lead Global Network
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  Stellar Global Solutions Philippines, Inc.

  Jan 2011 - Jan 2013

  Senior IT Support Manager
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  Betsson Group

  Jan 2013 - Jan 2015

  NOC Manager
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  Accenture

  Mar 2016 - now

  Program Project Service Manager