Kim McCrate

Experience

• 

  USFG

  Aug 1986 - Jan 2001

  CSR
• 

  Indium

  Jun 2010 - now

  Production Support Specialist

  Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Maintains relationships and favorable contacts with current and potential accounts. Resolves customer issues/problems, researches and makes recommendations for potential enhancements or modifications to increase sales. May assist in the preparation of sales forecasts, quotes or negotiations. Works closely with Account Executives (or Account Managers), providing day-to-day, timely and accurate support for all new and renewing accounts (typically large or mid-sized accounts of moderate to higher complexity), while delivering an exceptional customer experience for our partner agents resulting in high customer loyalty and satisfaction and increased revenue for MarketSource. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Show less