Arash Kamali

Experience

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  Khodadoust Eye Hospital

  Mar 2016 - Aug 2018

  IT Support

  • Installed, configured, and maintained operating systems, software, and hardware, resulting in 99% system uptime.• Managed system backups and recovery, ensuring 100% data recovery in the event of a system failure.• Optimized network services and applications, resulting in a 20% improvement in network performance and enhanced user experience.• Provided technical support and training to 80+ users, resulting in a 95% satisfaction rate and a 30% reduction in support requests.

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  Pishtazan University

  Aug 2018 - Feb 2024

  IT Support Engineer

  • Managed and maintained network infrastructure, ensuring 99% uptime and minimizing network downtime.• Troubleshoot technical issues hardware and software, achieving a First Call Resolution ratio of 98%.• Installed and configured more than 300 systems (hardware, software, printers and scanners)• Successfully trained 20+ employees on new software updates enhancing overall productivity by 30%.• Revised company's data recovery protocol, reducing recovery time after incidents by 45%.• Handled and resolved over 10,000+ tech support tickets. Show less

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  Axiom Technologies

  Jun 2024 - now

  IT Support Specialist

  • Spearheaded the deployment and imaging• Installed and configured data migration of workstations and software• Migrate to Microsoft 365 and restore outlook, SharePoint, Teams, OneDrive• Recover windows for laptop by image• Troubleshoot technical issues MFPrinters in the network• Create and manage new users in Active Directory• Tracked trouble ticketing system and updated asset database to ensure document is current