Sin-Ying Tsai

Experience

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  SST

  Jul 2008 - Mar 2010

  Senior Office Support

  In charged of all aspects of administration management and HR affairs including recruitment, promotion, technique evaluation, performance appraisal development, salary structure design, budget control and monitor, professional training arrangement, HR system, policy maintenance, accounting, retirement fund contribution, insurance claim, documentation translation, etc. Also served as liaison to Sunnyvale, CA headquarters in regards to HR database management. Served as chairman of benefit committee within the company. Show less

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  ESI Technology

  Oct 2010 - Sept 2013

  Senior Analyst

  Senior analyst in ESi Technology Inc., specializing in .NET and web development, SQL server maintenance, MS CRM, FAST for SharePoint and SharePoint customization. Providing support and solutions to customers, work with development teams to implement projects through functional design, system build based upon user requirements gathering. Also act as a lecturer of Microsoft Tech Days 2011 Fast for SharePoint.Project accomplishments under ESI:  FareEastone Telecom Company – eSales System The scope of the project entailed building CRM and business oriented intranet, including mobile application development. Chunghwa Telecom Company – CHT Fast Search Center The scope of the project entailed consolidating and sorting various data sources, including external web site, SQL database, file server etc. through the Fast ESP search engine. CECI Engineering Consultants, Inc., Taiwan. – SharePoint Upgrade ProjectThe scope of the project entailed building a search center and accompanying KM system, as well as system upgrade and migration from SharePoint 2003 to SharePoint 2013.  Scandinavian Health Ltd. (SHL Group) - Change & Document Control Management System The scope of the project entailed customizing a procedural system design for change control workflow, document workflow and SharePoint 2010. Department of Transportation (Taiwan) –3rd Generation Motor Vehicle & Driver Information System This project aims to build M3’s KMS, CMS and EIP by customizing SharePoint 2013 and SharePoint 2013 Search Service.  Chunghwa Telecom Company – CRM & Social Network The scope of the project encompasses the integration of YouTube, Facebook, Plurk into CRM and analyzed row data for marketing purpose. Show less

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  Microsoft

  Mar 2014 - now

  Responsible for Dynamics CRM pre-sales, technical support and partner relationship maintenance. The role is to bridge the gap between enabling technology and business strategy. Provides effective pre-sales technical evangelism and removes technical barriers during engagement phase. Familiar with Sales/ Marketing/ Customer Service consulting knowledge, understand complex customer requirements and business goals via different industries, and typically leads the development of the technical strategies/plans to achieve customer and Microsoft objectives. Independently execute and provide strategic leadership to others in identifying opportunities and driving Pilots/Proof of Concepts & design wins.My biggest win in 2016 is Global Delta Group, it’s a 60 million contract, and I responsible for pre-sales, POC design/development/present and as a negotiation role with decision makers. Show less Responsible for Office 365 and SharePoint on premise products’ technical support and solution provision, including Exchange Online, SharePoint Online, OneDrive for Business, Yammer Enterprise, Lync Online, Office Online, SharePoint Server for Microsoft Premier customers. Taking projects to deploy, upgrade system and customize products for premier customers. This position and its associated responsibilities has developed my communication skills as well as my troubleshooting ability, having to enter cross country discussions with other Microsoft engineers as well as communicate with account managers to collaboratively solve cases and control user’s expectation and improve user experience. Seeing a way to improve existing operation, I developed an Office 365 Admin Pack for IT to maintain cloud service and users with support for numerous control functions based on Office 365 API. Show less

  • Technical Solution Manager

    Sept 2015 - now

  • Support Engineer

    Mar 2014 - Sept 2015