Nagisa Tanaka

Experience

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  Intersoft KK

  Apr 2009 - Aug 2010

  Network Engineer

  -Monitored NTT Communications IPVPN, IPSec, WPA, around the world 24/7-Provide customer frontdesk support to meet client’s quality standards SLA-Provided remote configuration service CCNA,CCNP level of troubleshoot, routing configuration-IT bilingual customer support for client’s network around the world, which includes dispatching local field engineers for circuit testing, and equipment replacement.-Provided on-the-job training for new members.

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  Appen Butler Hill, Inc

  Jun 2011 - Mar 2012

  Freelance consultant/ Web Search Evaluator/ Data Annotator

  -Annotation of data in Japan Market according to client's need-Reviewed, evaluated, and rated internet search results based on specific search terms.

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  Reed Exhibitions

  Apr 2012 - Jul 2012

  Overseas Exhibit Support

  Overseas Exhibit Support of GIFTEX WORLD Expo in July

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  Daimler Africa & Asia-Pacific (AAP)

  Nov 2012 - Jun 2014

  Quality and Process controller

  Project coordinator & Quality and Process controller ✓ Ensure delivery of proactive and reactive changes and inquiries in IT projects to agreed SLAs, and assists in the implementation based on ITIL/J2E and review of existing process✓ Review the tickets are handled in timely manner✓ Coordinate among client, Japan team, Singapore team and other technical towers, in order to report, resolve, and deploy solutions, infrastructure and systems according to the business requirement.✓ Accountable for managing to deploy the ticketing system, the other tools and CMDB locally.✓ Accountable for security project (Qualys Scan Remediation, Access log report, User ID management, Security incident, Security Report)✓ Manage day-to-day relationship with managers and engineers and resolution of all issues. Liaise with technical engineers effectively ensuring that all work is done in a professional and courteous manner and that updates are provided regularly to all stakeholders.✓ Assist Operation Managers and Project managers for ad-hoc documentations and Incident reports Show less

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  NEC Asia Pacific Pte Ltd

  Jul 2014 - Feb 2016

  Service Delivery Manager

  ✓ Ensures that implementations and ongoing services are delivered on time✓ Establish client relationship and analyse needs✓ Maintains relationships with account stakeholders (clients, technical teams, IT and business partners)✓ Communicates on major service outages/escalations✓ Coordinates planned changes with customer service, change managementand operations✓ Ensuring that projects are completed on agreed SLA

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  NTT Singapore Pte Ltd

  Feb 2016 - Jan 2018

  Service Manager
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  Intralinks

  Feb 2018 - May 2019

  Customer Success Manager
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  T-Systems Singapore

  Jun 2019 - now

  Account Director