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David Filipo

David Filipo

Followers of David Filipo53 followers
location of David FilipoCambridge, Waikato, New Zealand

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  • Timeline

  • About me

    Salesforce Administrator | Business Analyst | Customer Service Manager | Service and Administration Manager

  • Education

    • Karamu High School

      2005 - 2008
      NCEA Level 2

    • MISSION READY

      2024 - 2024
      Certificate in Digital Technology Product Solutions (Level 5) (Micro-credential) Business/Office Automation/Technology/Data Entry

  • Experience

    • Woolworths New Zealand

      Jun 2018 - now

      Secondment. Full oversight of all Customer Service departments (Checkouts, Online Shopping, Cash Office and Pricing) during COVID-19 Level 4. Maintained record sales, orders and largest footprint of delivery network for Online Shopping in Gisborne/Wairoa regions processing over 800 orders per week whilst maintaining the highest hygiene standards to keep team and customers safe. Implemented department wide cross-training and actively monitored demand to move resources where necessary. Vocal in altering delivery paths/routes to maximise sales opportunities and better meet smaller community needs and demands by expanding coverage. Show less

      • Customer Service Manager

        Jan 2022 - now

      • Assistant Customer Service Manager

        Nov 2020 - Jan 2022

      • Customer Service Manager (Secondment)

        Mar 2020 - Nov 2020

      • Online Manager

        Dec 2019 - Oct 2020

      • Duty Manager

        Jun 2018 - Dec 2019

    • Tressel

      Jul 2024 - Sept 2024
      Salesforce Administrator + Business Analyst

  • Licenses & Certifications