Jorge Esteban Rodriguez Escalante

Experience

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  ANDRE BADI

  May 2008 - Nov 2009

  Gerente de Punto de venta

  Company dedicated on the retail trade of coats and jackets; I managed the operative and administrative functions in a point of sale.Functions:• Personnel management.• Customer service.• Staff recruitment.• Sales reporting.• Lease contract and licenses control.• Inventory audit control and cycle counting.• Marketing and sales functions.• Knowledge of SAP.• Knowledge of inventory control system. Achievements:• We exceeded during the Fall-Winter season the number of affiliations. (Up to 50%).• We reached 97% the goal imposed in the F-W Season. Goal: $7 MDP.• Successful implementation of the “Sales management consulting & training” program that monitoring sales and improves the customer service.• Created an organized and efficient team focused on sales and customer service. Show less

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  FCTI, Inc.

  Jun 2010 - Nov 2010

  General Administrative Support

  FCTI is the ATM provider of choice to some of the most prominent gasoline, retail and hotel companies throughout the United States, I worked on the Cash Department (Location in Guadalajara, Technology Park) providing support on financial and administrative functions. Functions:• Basic statistic analyze on ATM`s.• Budgeting planning.• Cash ordering process.• Replenishment process.• Special replenishment on critical situations.• Financial balancing.• Transactions monitoring.• Daily contact with banks and armored carriers.• Customer support.• Knowledge in Control ATM programs.• Knowledge in bank programs.*English spoken mandatory. Show less

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  HP

  Mar 2011 - Oct 2011

  Financial Account Delivery Operations

  On a special project for the Account Receivable department on the Finance area focused in report the taxes that HP paid to their customers in Brazil.Functions:• Basic calculation on taxes.• Account reconciliations.• Research and analysis on financial information.• Report complementation.• Knowledge in SAP.Achievements:• Americas Controllership Winners Club.

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  Hewlett Packard Enterprise

  Oct 2011 - Jul 2016

  Conciliation process handling entities for Europa, Latin-America and Canada. Focused in clearing accounts, follow up on scalable, provide Bank Statements reports and activities that includes financial research.• Financial analysis.• Account conciliations.• Account clearings and scalable follow up.• Registrations of commissions and taxes.• Meetings with entities owners.• Bank Statements review.• Knowledge in SAP.• Knowledge in conciliation systems.• Knowledge in Bank platforms. Show less Hewlett Packard Financial Services. Cash Application: Assigned to U.S. and Latin America entities handling the lease equipment payments received from our customers. In charge of the correct identification and application of payments, reporting to partners in U.S. and Latin America.Functions:• Accurately identification of received payments.• Bank accounts processing.• Cash applications processing.• Invoice reconciliations.• Weekly and monthly Staff meetings.• Reporting.• Knowledge in banking platforms.• Knowledge in programs for cash applications.• Knowledge in other operational entities for Latin America.• Basic calculation on taxes.Achievements:• Recognition with “Continue operational excellence” and “Team work” award.• Recognition on “Well done” program.• “Successful business communication” certificate.• “Building client relationships” certificate. Show less

  • Bank Operations Analyst.

    Apr 2016 - Jul 2016

  • Cash Analyst

    Oct 2011 - Mar 2016
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  Kelly

  Aug 2016 - Apr 2021

  Account Receivable Analyst

  Working for Financial Shared Services new projects here in Guadalajara (First time openning facilities). Conciliating reports, owner of around 50 accounts; supporting projects that includes present balance reports and financial statements.• Balance Letter requests.• Customer Statements analysis.• Conciliation process.• Knowledge in Data Processing Tools.• Knowledge in Macros.• Knowledge in Customer platforms.• Knowledge in Oracle systems.Project Customer Report Review: Reports generated for these key categories will have an impact in reducing uncollectible dollars at risk associated with customer specific adjustment windows. • Data consolidation.• Invoicing reports.Project Rate Audit Reports: These reports compare the bill rates between the customer and our system. • Data processing.• Bill rate analysis. Show less

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  Kelly Professional & Industrial

  Apr 2021 - Jan 2023

  Credit & Collections

  Part of the Credit & Collections Team in the Global Financial & Business Solutions shared services, reporting to the headquarters in Troy, MI. In charge of the collecting of the past due balance accounts for the Professional and industrial segment.• Follow up for past due balances based in the standard terms.• Extended Term requests.• Credit applications for closing small balances, overpayments and re-billed invoices.• Contact with customers by call and e-mail (+200 accounts responsible all over US).• Escalation for accounts (+180 days and/or $100K).• Refund process.• Chargeback/Bad debts requests.• Final Collections Letter requests.• Accounts conciliation.• Payments tracking.• Teaming with Cash and Billing departments.• Teaming with the Operations area of each branch to solve disputes.• Customer service and complain attends.• Disputing short-payments.• Provide customers the most effective payment option.• Team weekly meetings. PROGRAMS• Knowledge in Oracle systems (Peoplesoft).• Knowledge in invoicing systems (DNA/HRC).• Knowledge in Bank platforms (PNC).• Knowledge in SalesForce Show less

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  Arrow Electronics

  Mar 2023 - now

  Business Operations Associate

  Working for the Financial Services area teaming with Credit & Collections, Sales in process credits for US and Canada.• Tax Exemption process for US and Canada.• Credits. (Taxes, Freights, Pricing)• Credit & Rebill process.• Rebates.• Claims.• Manual invoice process.• Return Merchandising Authorization process.• Credit Card refund process.• Update Taxes/PO´s process.• Upload customer information.PROGRAMS:• Knowledge in Vertex system. • Knowledge in ERP Oracle ECS. Show less