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Swathi Shah

Swathi Shah

System Analyst

Followers of Swathi Shah536 followers
location of Swathi ShahBengaluru, Karnataka, India

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  • Timeline

  • About me

    Citrix | Azure | vRA | VMware

  • Education

    • Sambhram institute of technology

      2008 - 2012
      Bachelor of Engineering - BE Computer Science

      Activities and Societies: •Was a lead for the computer science department from 2009 to 2012. •Have hosted many events for the department. •Have done a social services activities during the entire course period.

  • Experience

    • Unisys

      Nov 2012 - May 2015
      System Analyst

      Infrastructure Event Monitoring & Management using various monitoring tools & consoles.• Provided L1 Support functions for multiple technologies like Windows and Network.• Updated Standard Operating Procedures (SOP)/ Knowledge base at regular intervals.• Coordinated with vendors (service providers) as per documented process and escalations to Resolver Groups as per defined escalation procedures.• Supported in maintaining servers, network environments and host infrastructures. This included responding to service outages and other problems, and being a Tier 1 escalation point for well-defined incidents and basic problems working under general supervision.• Monitoring the complex network infrastructure for client BD and co-coordinating with AT&T and the service provider to resolve the network failure issues.•Worked on AS400 Monitoring for ELOPAK and Ryder Clients.•Worked on ticketing tool like ITSM Remedy version 7.1 and 7.6, cRIM. Show less

    • IBM

      Jun 2015 - Feb 2019
      Enterprise System Analyst

    • Vodafone

      Feb 2019 - Apr 2019
      Senior System Analyst

      As IBM took over Vodafone cloud and Hosting team, hence moved to IBM back from May 2019.

    • IBM

      May 2019 - Aug 2021
      Technical Delivery Specialist

    • Kyndryl

      Sept 2021 - now
      Technical Delivery specialists

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Swathi Shah
      Best performer - Oct 2024
    • Awarded to Swathi Shah
      Best performer - Mar 2023
    • Awarded to Swathi Shah
      Best performer - Apr 2020 The entire testing of the portal was been taken care and finished before the timeline given and submitted to client with a working portal
    • Awarded to Swathi Shah
      Best performer - Jun 2018 Perfectly handled the issues during Ransomware attack and made sure to prevent all the servers and patched them accordingly
    • Awarded to Swathi Shah
      Best performer - Jul 2013 For outstanding performance and didn't miss an SLA on tickets