Ross Knight

Experience

• 

  US Army

  Jan 2013 - Jan 2017

  IT Specialist

  • Troubleshoot, test, and repair radio and satellite communications systems for 18 military-grade vehicles, organization had a near 100% operating rate during all major training events• Provided weekly maintenance and operational reports on communications equipment to supervisors, allowing issues to be recognized and corrected in a timely manner• Recognized for maintaining exceptional condition for all communication equipment valued in excess of $2M for an organization of 120 individuals• Trained personnel in proper operator-level maintenance, troubleshooting, and operation, improving the overall technical knowledge of the organization• Managed logistics for various communications-related equipment without incurring any loss• Assisted with various computer, router, and switch-related issues, which maintained the digital productivity of my organization• Configured network settings for print devices and shared drives• Coordinated maintenance efforts with managers in other departments, creating a professional network• Personally selected by supervisor for duties above assigned ranked• Operated military-grade vehicles on less-than-ideal road conditions without any safety incidents or damage to vehicles Show less

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  Reischling Press Incorporated

  Apr 2018 - Jun 2018

  Seasonal Help Desk

  * Performed maintenance on various computer systems and printers, contributing to the most productive peak season in the company's recent history* Assisted in developing command line scripts for expedited configuration* During most hours, was the sole IT help desk personnel on shift to respond to incident tickets

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  Unisys

  Oct 2018 - now

  Help Desk Technician