Ross Knight

Ross Knight

IT Specialist

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location of Ross KnightKent, Washington, United States

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  • Timeline

  • About me

    Help Desk Technician at Unisys

  • Education

    • Green River Community College

      2017 - 2018
      Associate of Arts and Sciences - AAS Information Technology Systems and Security 3.7
    • Auburn Mountainview High School

      2008 - 2010
      High School Diploma
  • Experience

    • US Army

      Jan 2013 - Jan 2017
      IT Specialist

      • Troubleshoot, test, and repair radio and satellite communications systems for 18 military-grade vehicles, organization had a near 100% operating rate during all major training events• Provided weekly maintenance and operational reports on communications equipment to supervisors, allowing issues to be recognized and corrected in a timely manner• Recognized for maintaining exceptional condition for all communication equipment valued in excess of $2M for an organization of 120 individuals• Trained personnel in proper operator-level maintenance, troubleshooting, and operation, improving the overall technical knowledge of the organization• Managed logistics for various communications-related equipment without incurring any loss• Assisted with various computer, router, and switch-related issues, which maintained the digital productivity of my organization• Configured network settings for print devices and shared drives• Coordinated maintenance efforts with managers in other departments, creating a professional network• Personally selected by supervisor for duties above assigned ranked• Operated military-grade vehicles on less-than-ideal road conditions without any safety incidents or damage to vehicles Show less

    • Reischling Press Incorporated

      Apr 2018 - Jun 2018
      Seasonal Help Desk

      * Performed maintenance on various computer systems and printers, contributing to the most productive peak season in the company's recent history* Assisted in developing command line scripts for expedited configuration* During most hours, was the sole IT help desk personnel on shift to respond to incident tickets

    • Unisys

      Oct 2018 - now
      Help Desk Technician
  • Licenses & Certifications

    • CompTIA A+

      CompTIA
      Jul 2018
  • Volunteer Experience

    • Volunteer

      Issued by Auburn School District on May 2010
      Auburn School DistrictAssociated with Ross Knight