Joel Carvalho

Experience

• 

  Vodafone

  Oct 2013 - Sept 2015

  Customer Support

  - Customer Support;- Contract renegotiation;- Provide appropriate solutions and alternatives for the customers, within the time limits;

• 

  Prozis

  Apr 2017 - now

  - Team management and strategy planning;- Ensuring that the deadlines and goals defined by the Team Manager are met;- Assisting HR with recruiting;- Oversee day-to-day operation;- Listen to team's feedback and resolve any issues or conflicts;- Responsible for negotiating high value partnerships;- Recognize high performance and reward accomplishments;- Handling the team's budget;- Delegate tasks and set deadlines;- Organizing Partner events and meetings in the different production units; عرض أقل

  • Team Leader / Operational Manager - German Market

    Sept 2021 - now

  • Partnership Coordinator - German Market

    Apr 2017 - Aug 2021