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Pandu Wicaksono

Pandu Wicaksono

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location of Pandu WicaksonoSleman, Yogyakarta, Indonesia

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  • Timeline

  • About me

    IT Support Specialist

  • Education

    • Universitas AMIKOM Yogyakarta

      2015 - 2018
      Bachelor's degree Management Information Systems, General 3.83

      Activities and Societies: Student staff of Public Relation, Content Creator

  • Experience

    • Universitas Amikom Yogyakarta

      Jun 2017 - Aug 2018

      • Delivered campus presentations at schools, primarily targeting vocational schools with technology-related majors.• Ensured visitors felt welcomed and satisfied according to established operational standards.

      • Student Staff Public Relation

        Oct 2015 - Aug 2018

      • Assistant Lecturer

        Jun 2017 - Jan 2018

    • Indomaret Group

      Feb 2019 - Mar 2024

      • Improved efficiency of handling complaints by 45% compared to previous methods.• Implemented streamlined troubleshooting procedures, leveraged new software tools, and enhanced teamcoordination.• Reduced downtime and boosted satisfaction and productivity within the organization using Why-Why analytics. Managing IT Support Team

      • MT/MDP IT Support

        Apr 2021 - Mar 2024

      • MT/MDP(Management Development Program)

        Feb 2019 - Mar 2021

  • Licenses & Certifications