Ajay Swami

Experience

• 

  Escorts Limited

  Jul 2011 - Jul 2014

  Quality Engineer

  Tractor manufacturing OEM industry.*PDI inspection of complete assemble tractor*Final assembly on-line inspection*Roller testing*MIS data preparation*Defect data sheet preparation*Responsible for FTR improvement

• 

  DORSET KABA SECURITY SYSTEMS PVT LTD

  Nov 2014 - Mar 2016

  Quality Executive

  Dorset is a consumer oriented company and a market leader. It has a strong presence in India with over 12000 touch points across the country. We operates a 200,000 sq. ft. state-of-the-art manufacturing plant in Gurugram.*Patrolling inspection in Machine shop*Final inspection (PDI) of door lock & door closer as per sampling plan*Red bin meeting conduct on daily basis*RCA find out of top defects & make 8D report*TAS (Trouble analysis sheet) make for customer complaint & submitted*Calibration of gauges & instruments*Quality review PPT made (Top COPQ, Top in-house rejection, Best Quality improvement album) Show less

• 

  Nihon Parkerizing India Pvt Ltd.

  May 2018 - Jan 2021

  Sr. Officer Quality

  Nihon Parkerizing is a manufacturer of the Chemical, Surface treatment (Jobbing work) & Powder coating for automotive, non-automotive & defense industry parts.*Customer complaint handling*In-house rejection/rework monitoring*Lab testing done before the line starts up*Long term testing done i.e. SST, Coating weight, Ultra sonic testing etc.*Daily defects & model wise rejection sheet preparation.*Quality review PPT make on monthly basis.*Internal Process & Product audit conduct*ISO 9001:2015 required documents make & conduct audit as a auditee Show less

• 

  Havells India Ltd

  Jan 2021 - now

  *Resolving market information received from customer service & taking counter measures to improve customer delight.*Prepare Quality MIS & present the Quality review meeting.*Data analysis & defect reduction using QC tools.*System, product & process audit.*Trouble shooting online quality problems through RCA & action.*Training for the shop floor operators & inspectors. And plan for multi skilling of workmen through OJT.*ISO activities. Preparation of departmental SOP & work instructions.*Reporting to senior management for overall Quality quality maturity progress.*Analysis of top COPQ & warranty returns.*Review & monitor E-commerce customer review and take effective action against low star rating sku's.*Review and monitor NPS score on regular basis and connect with the customer as well as with service team to understand the issues on real time basis.*Calibration of instruments & gauges as per plan.*BIS certification activity handling*ISO 9001:2015 certification activity, document preparation & review Show less

  • Assistant Manager Mfg. Quality Excellence

    Apr 2024 - now

  • Sr. Engineer Quality Control & Assurance

    Jan 2021 - Apr 2024