Siva Darmen

Experience

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  MTN

  Apr 1996 - Jun 2006

  Systems Engineer

  Managed & maintain Microsoft exchange environmentManaged & maintain Wintel server environmentMaintaining clustered environmentsActive Directory support and management Responsible for mail and data backups and restoresManaging postmaster inbound emailResponsible for high system availabilityHigh level support to 1st, 2nd and 3rd line supportProvide reporting and root cause analysis to managementMonitor & support Right-faxProblem and change managementSMS & MOM Monitoring and maintenanceProvide 24/7 Standby SupportAssisted with setting up the 24/7 support desk Show less

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  IBM

  Jul 2006 - Aug 2007

  IT Advisory Specialist

  Perform health checks on server environmentRoll-out MS patches & fixes to the Wintel environment using ShavlikAnalysing capacity and performance related problemsPredict potential problems due to performance and incapacityIdentify & report on inconsistencies within various customer environmentsMake recommendations for future infrastructure solutionsManage service centre incidents and problemsReport on historical performance dataManaged the Wintel platformChange, problem and release management framework andTeam leader responsibility including time management, shift roster, leave planning and reporting to management on daily service operations.Ensure all services were kept in the required scope of the service level agreements Show less

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  Darmasala Indian Cuisine cc.

  Sept 2007 - Jul 2008

  Restaurant Manager

  Contributed to building a new brand in the food & beverage sectorCreating the strategy and building processes to execute itTraining employees on customer service and sales techniquesRecruitment of staff and the management thereofDesign and implementation of operational policies & proceduresPurchase, manage and control of stockPayroll admin functions and HR functionProject manage functions and events managementDesigned and managed the company websiteCreated sales and marketing campaigns, business development function to grow the new brand Show less

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  Nedbank

  Aug 2008 - Dec 2014

  License Analyst

  Implement and manage WSUS to enable stable server environmentSoftware image packaging and deploymentDeveloped, documented & implemented business process models in the License Management space.Control new Licenses in a structured manner mitigating numerous organizational risks Accurate Input to software asset register Analyze vendor performance through SLA review, identify opportunities to improve service quality, develop & manage vendor/ reseller relationships through scorecards.Analyze requirements, make recommendations, provide quotes, and maintain documentation.Participate in and contribute to the development of License management process and governanceAdvising on what would be an adequate software asset management tool to implement Show less

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  Dimension Data Middle East and Africa

  Mar 2015 - Oct 2017

  Licensing Sales Specialist

  Grow the volume licensing business for the Software Services practice within EUC.Working with the likes of Allan Gray, Old Mutual, ETV, Truworths, Direct Axis, Oceana Parmalat, Peri Formwork Scaffolding and Oasis.Closing the sales cycles by obtaining purchase order numbers and processing internally using SAP ordering system. (Anything from $64 000 to $ 210 000)Driving to close the incentive process with Microsoft by achieving the deliverables of any Value Play SAM Engagements Escalation and follow-ups to Microsoft Ensure all renewals are done timely Input to all licensing and SAM tender responses Perform a SAM function, collection, analysis and reporting Show less

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  Engel & Völkers Bloubergstrand

  Jun 2018 - Sept 2019

  Area Partner

  Create leads via market evaluationsBuild strong relationships with property owner’sPre-qualified potential buyer’sAttended to all referrals timely, and respond to the referring agents in according to the referral policyReferred buyers, sellers, and evaluations to relevant franchisesPlaced all buyers, sellers on the company database for automatic match-upConveyancing duties

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  Boston's Online Marketing

  Oct 2019 - Mar 2022

  Business Development Manager

  Creative Brief Sessions Merging company strategy with marketing solution Business development planning and execution Building sustainable relationships Present social media marketing campaigns Lead generation – Social Media Marketing Web Development {HTML, CSS, JavaScript}

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  Select Sound

  Apr 2022 - Oct 2022

  Digital Marketing & SEO Specialist

  Create digital marketing strategy Design creative content Manage social media platforms Track and measure post and ads Search Engine Marketing Write content for SEOKeyword Research Link building Boosting Organic traffic to website Google Analytics Administration Design campaigns for various business objective

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  SEO Services SA

  Jan 2023 - now

  Account Relationship Manager

  Regular client meetings as often as requiredNeeds analysis and requirement analysisMaintain existing client relationshipsPropose upsell & cross sell opportunitiesPlan and manage the SEO strategyBuilding sustainable business relationshipsManage ExpectationsDesign campaigns for various business objective

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  Qwerti

  Jun 2024 - now

  Key Account Manager