Robert Underwood

Experience

• 

  Golden Isles Nissan

  Jul 2004 - Aug 2011

  Service Manager

  Supervised 11 staff members including work flow delegation, work performance evaluation, andadditional training or cross training when needed on an individual or company-wide basis.・ Monitored CSI as well as FRFT data to performed evaluations needed to maintain strategic plan for best results.・ Kept up-to-date on manufacturer warranty and policy procedures while serving as a liaison withthe factory representatives.・ Created goals and objectives for the department, which includes an annual operating budget and amarketing plan to promote new and repeat business・ Trained and familiarized new technicians on all company federal policies and procedures.・ Quality Assurance Management throughout the department, including review and formalevaluation of each position and staff member.・ Verified all written reports are completed correctly, along with physically viewing products toensure compliance according to manufacture warranty guidelines.・ Handled all technical problems, making decisions on the best possible solution. Show less

• 

  Vaden Nissan

  Sept 2012 - Jun 2013

  Master Technician

  ・ Assisted 14 other technicians on routine and complex repairs.・ Kept up-to-date on manufacturer warranty and policy procedures while serving as a liaison withthe factory representatives.・ Verified all written reports are completed correctly, along with physically viewing products toensure compliance according to manufacture warranty guidelines.・ Monitored CSI as well as FRFT data to performed evaluations needed to maintain strategic plan for best results.・ Maintained current training status as required by Nissan North America. Show less

• 

  Jenkins Nissan of Brunswick

  Jun 2013 - Jul 2014

  Shop Foreman

  Master Technician

• 

  Kelly Engineering Resources

  Nov 2015 - Jul 2016

  Assist dealer technicians with the repair of customer vehicles・ Assist dealers on the education of processes for their customers to the proper operation of specificfeatures to restore consumer confidence.・ Provide accurate records of these visits to fully document and protect Nissan from legal actionsthat could cost the company money.・ Audit Dealer Fixed Operations for compliance with Nissan North Americas warranty procedures, report findings to dealer principal/ management and Nissan North America directors. Show less Assist dealer technicians with the repair of customer vehicles・ Assist dealers on the education of processes for their customers to the proper operation of specificfeatures to restore consumer confidence.・ Provide accurate records of these visits to fully document and protect Nissan from legal actionsthat could cost the company money.・ Audit Dealer Fixed Operations for compliance with Nissan North Americas warranty procedures, report findings to dealer principal/ management and Nissan North America directors. Show less

  • DTS

    Jul 2014 - Jul 2016

  • F1 DTS

    Nov 2015 - Jun 2016
• 

  NMAC

  Jul 2019 - now

  • Financial Services Manager

    Sept 2021 - now

  • Fixed Operations Manager

    Jul 2019 - Sept 2021