Diego Espinel

Experience

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  ENGLISH IN REAL TIME SAS- WhatsApp: +573102638928

  Jan 2015 - Dec 2016

  English Teacher

  • classroom management.• planning, preparing and delivering lessons to a range of classes and age groups.• preparing and setting tests, examination papers and exercises.• marking and providing appropriate feedback on oral and written work.• devising, writing and producing new materials, including audio and visual resources.

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  Pal Farma Cía Ltda

  Jan 2017 - Jul 2017

  Quality Assurance Intern

  • Ensure that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.• Ensure evaluation of, and reporting on, vendor quality systems.• Assist in the inspection (examination) of incoming materials, ensuring that they meet requirements.• Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products.• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.• Conduct periodic management review meetings.• Oversee product recalls.• Keep up on standards, regulations/laws, issues, and news with respect to product and service quality. Show less

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  Hapag-Lloyd AG

  Apr 2018 - Feb 2020

  Controlling Coordinator Area Colombia (Colombia, Ecuador, Venezuela)

  • Guide financial decisions by establishing, monitoring, and enforcing policies and procedures.• Protect assets by establishing, monitoring, and enforcing internal controls.• Monitor and confirm financial condition by conducting audits; providing information to external auditors.• Maximize return, and limits risk, on cash by minimizing bank balances; making investments.• Prepare budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans.• Achieve budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions.• Provide status of financial condition by collecting, interpreting, and reporting financial data.• Prepare special reports by collecting, analyzing, and summarizing information and trends. Show less

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  Elemy

  Aug 2021 - Mar 2023

  Helpdesk Tech Support

  • Solve tickets through Freshservice regarding the shipment of equipment for new hires and from terminated employees.• Support users that are having hardware problems with their Windows/ Mac laptops or iPad devices.• Monitor and control inventory of 500+ employees.• Solve software issues related to the applications that the employees use for their day to day operations.• Deploy Apple IOS apps and blueprints with Jamf Now and Jamf Pro.• Make purchase orders for new devices with hardware resellers.• Provide status of assets reports to management. Show less

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  Epic A Bell MTS Company

  May 2022 - Oct 2024

  • Take ownership of customer issues reported and see problems through to resolution• Research, diagnose, troubleshoot and identify solutions to resolve system issues• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Troubleshoot technical issues.• Diagnose and repair faults.• Resolve network issues.• Install and configure hardware and software.• Speak to customers to quickly get to the root of their problem.• Provide timely and accurate customer feedback.• Talk customers through a series of actions to resolve a problem.• Follow up with clients to ensure the problem is resolved.• Support the roll-out of new applications.• Provide support in the form of procedural documentation.• Manage multiple cases at one time.• Test and evaluate new technologies.• Manage SentinelOne and N-central.• Deploy scripts using N-central. Show less • Assemble computer systems and perform start-ups and boot disks.• Provide exceptional customer service over the phone and via email. • Install and configure Wi-Fi interfaces, printer drivers and USB drivers.• Conduct product and customer reviews with anti-virus software.• Install and maintain anti-virus software.• Add AD accounts and Create Mailboxes in Exchange and Office 365.• Work around Roaming profiles and Local profiles.• Set up and deploy Microsoft Teams phones.• Enable Permissions added to Distribution groups.• Manage Entra accounts and groups.• Maintain Group Policies.• Perform email setups for iPhone and Android.• Network Printer setup and troubleshoot Printer issues.• Check and Manage issues with Remote Session connection. Show less

  • Senior ICT Customer Support

    Apr 2023 - Oct 2024

  • ICT Customer Support

    Aug 2022 - Apr 2023

  • Practicum Student

    May 2022 - Aug 2022
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  Xerox

  Oct 2024 - now

  Systems Engineer (Tier 3)