Rosalind G.

Experience

• 

  US Navy

  Dec 1990 - Jun 1995

  • Lieutenant, Administrative Officer

    Dec 1993 - Jun 1995

  • Lieutenant JG, Aviation Training Officer

    Dec 1990 - Nov 1993
• 

  Dell Technologies

  Jul 1995 - Jul 1997

  Call Center Manager

  Managed, developed & drove operations for 20+ tech support analysts supporting Major Accounts.

• 

  Dell Technologies

  Nov 1998 - Aug 2014

  IT Program Manager and Business Readiness Lead responsible for User Acceptance Testing and Data Validation for the Oracle R12 EBS upgrade of one of Dell's key financial systems. Test lead for cloud platform and infrastructure service introductions to Dell customers. Responsibilities included service validation, release management, and operations transition. IT Strategist for Data Center Ops, Global Site Services, and Product Group IT organizations. Responsibilities included strategy development, roadmap planning, workforce optimization, and budget management. Project managed and led successful delivery of various IT projects across Finance, Product Group, and Services functional areas. Project consultant responsible for cross-functional delivery of E-support technologies, focused on call handling efficiency & field incident reduction.

  • IT Project Manager Consultant

    May 2013 - Aug 2014

  • Cloud Platform QA Lead

    Aug 2010 - May 2013

  • IT Portfolio Manager

    Nov 2006 - Feb 2011

  • Senior Project Manager

    Feb 2001 - Nov 2006

  • Services Program Manager

    Nov 1998 - Nov 2006
• 

  Dell Technologies

  Jan 2016 - now

  Leading a global organization, responsible for design and development of technical learning solutions for revenue-generating customer business and ~60K Dell team members & partners. Director and experience leader for Tax and Treasury systems. Responsible for IT strategy, delivery, and oversight of $20M+ Tax Compliance portfolio. IT Senior manager and domain lead responsible for Product Lifecycle Management (PLM) roadmap delivery and application support. M&A IT Program Manager responsible for planning and management of Day 1 integrations for back office systems to enable associated value capture.

  • Senior Director, Education Services

    Apr 2022 - now

  • Director, Tax & Treasury IT

    Oct 2018 - Apr 2022

  • Senior Manager, Product Group IT

    Sept 2014 - Oct 2018

  • Program Manager, Dell EMC Integration

    Jan 2016 - Jan 2017