Brian Koske

Experience

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  Advanced Technology Video

  Jun 1999 - Aug 2004

  Customer Support and Repair Department Manager

  Managed a department of customer support and repair technicians.Represented the company at international trade shows, showcasing products and services to a global audience.Provided phone and email support to internal and external customers, resolving inquiries and ensuring satisfaction.Expertise in repairing over 50 devices in-house, including diagnosing and repairing board-level components.Stepped in for the Operations Manager as needed, overseeing day-to-day operations and ensuring smooth business functions. Show less

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  Plateau Security

  Aug 2003 - Jan 2007

  Owner/Operator

  Provided customer support and performed complex hardware repairs to the component level for a CCTV company.Successfully sourced parts during a video component shortage.Developed an efficient system for repairing and selling refurbished hardware.Consulted on the installation of CCTV equipment.

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  Verizon Wireless

  Jun 2006 - Dec 2007

  Consumer Customer Serivce

  Provided account maintenance and support, handling over 50 inbound calls per day.Focused on achieving first-call resolution for all customer inquiries.Resolved billing inquiries with a primary focus on customer satisfaction.Consistently exceeded sales goals by successfully selling services and equipment to end users.

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  Apollo Video Technology

  Dec 2007 - Jun 2014

  Technical Support Manager

  Led a team of technicians responsible for technical support, hardware repair, field support, and sales support.Advised engineering and upper management to improve customer satisfaction.Conducted training sessions for both internal and external customers on hardware and software products.Collaborated with software development for testing and bug triage.Created manuals and technical tips for field teams and customers.Provided phone and field support to the sales staff, and traveled nationwide to meet customers face-to-face to resolve product problems and offer solutions.Managed the repair department to maintain a one-day turnaround for all repairs. Show less

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  Gms Medical Inc

  Jun 2014 - May 2015

  Technician

  Telematics installation and troubleshooting inside specialty hospitals.

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  Koske Technical Solutions LLC

  Aug 2015 - Aug 2018

  Owner/Operator

  Managed the complete project cycle, from contract bidding to installation, including post-installation technical support.Installed and configured electronic equipment, such as wireless modems, GPS, DVRs, cameras, accelerometers, backup power supplies, and external antennas for commercial buildings and fleet vehicles.Offered wireless fleet connectivity solutions through software for clients.Supervised teams, overseeing up to four employees per site and managing multiple sites concurrently.Contracted for electronic equipment installations in fleet vehicles and hospitals. Show less

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  Zonar Systems

  Jul 2018 - Dec 2023

  Collaborated with telematics software and hardware engineers to test pre and post-release products in a fast-paced, ever-changing environment.Responsible for creating and conducting tests on multiple lines of telematics products for a product engineering team.Acquired and utilized various types of vehicles, including the full range of Ford vehicles, for testing purposes, accumulating well over 100,000 miles of testing in various environments.Generated bug reports for both software and hardware teams.Readily available for short-notice bug duplication tests to resolve fleet issues for beta customers.Worked as part of an international team of engineers and technicians, focusing on reverse engineering code from various vehicle systems. Show less

  • Product Support Engineer

    Jul 2022 - Dec 2023

  • Field Service Representative

    Jul 2018 - Aug 2022
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  TIREBOSS Tire Pressure Control

  May 2024 - Dec 2024

  Product Sales and Support Representative
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  IDIS Americas

  Jan 2025 - now

  Regional Sales Manager