Pete Gjerness

Experience

• 

  U.S. Bank

  Jan 1993 - Jan 2018

  I was the executive leader for strategic planning, postal strategy, projects and production for the Print and Statement Services groups for the enterprise. I led the group through countless cost savings initiatives, projects, acquisitions and conversions, while maintaining customer expectations, and a positive and upbeat culture. - I led the effort within the bank to introduce color inkjet print, which increased quality, increased productivity, reduced long term unit cost, and leveraged opportunities for future enhancements to increase customer engagement and increase market segmentation.- I either lead or collaborated in countless cost saving initiatives for the enterprise, including changes to two letters that resulted in a 32% postage reduction, an increase in paperless penetration to industry leading rates for deposit products, and leveraging USPS promotions to reduce postage expense by 2% or more on the qualified volume. Show less Provided strategic leadership to the Statement Services group during a period of rapid change and enhanced regulatory oversight. - Collaborated with product groups and compliance to ensure that necessary operational changes were implemented to adhere to the new regulatory requirements.- Seamlessly integrated several newly acquired banks that resulted from FDIC acquisitions.- Implemented a piece level postage tracking system, improving quality and enabling significant postage savings.In 2012, I acquired the Print Services group and was promoted to Senior Vice President. Show less

  • Senior Vice President | Operations Group Manager

    Jan 2012 - Jan 2018

  • Vice President

    Jan 2007 - Jan 2012

  • Operations Manager

    Jan 1999 - Jan 2007

  • Operations Manager

    Jan 1993 - Jan 1999
• 

  Shutterfly, Inc.

  Jun 2020 - Sept 2022

  Client Services Supervisor

  Lead a team of Client Services staff supporting onboarding of new programs, product enhancements, and ongoing production for third party portals and specialized inplant and outsourced print services. Support products in the healthcare space, including marketing materials, highly customized book printing as well as transactional mailings.

• 

  Fiserv

  Sept 2022 - Mar 2024

  Director of Client Operations

  Led a team of Client Services Associates and Executives supporting day to day production and issue resolution in credit and debit card issuance and personalization. My multi-site team supported many of the largest financial services and healthcare services corporations in the U.S. with daily exception processing, SLA tracking and reporting, and problem resolution of production issues.