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Julio C.

Julio C.

Followers of Julio C.370 followers
location of Julio C.San José, San Jose, Costa Rica

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  • Timeline

  • About me

    It Specialist - Major Incident Manager.

  • Education

    • Colegio Tecnico Profesional de Puriscal

      2003 - 2009
      Bachillerato, y Técnico Medio en soporte IT. IT Specialist

    • Coursera

      2022 - 2022
      Project management Project Management

    • ULACIT

      2012 - 2015
      Publicidad Advertising Pending

    • Universidad San Marcos

      2023 -
      Ingeniería en Sistemas Informáticos Computer Science

  • Experience

    • IBM

      Mar 2013 - Mar 2020

      As a Major Incident Manager i was owner and coordinator of life cycle of Priority one tickets from customer. Problems related to Database issues, networking, data processing issues, web pages issues, server configuration problems and others.I was in charge of coordinate necessary support teams required to fix issues reported.I was the responsible to sent notifications to account and executive team about resolution status of the incidents.

      • Duty Manager

        Mar 2013 - Mar 2020

      • Major Incident Manager

        Mar 2013 - Mar 2020

    • Amazon

      Feb 2021 - Feb 2022
      Amazon Avoc Team

    • The World Freestyle Football Association

      May 2021 - now
      Sport Advisor at The WFFA

      Global Head of Judging in The WFFA (The World Free Style Football Association)Central America and Costa Rica representative of the WFFA (The World Free Style Football Association)

    • TD SYNNEX

      Jun 2022 - Sept 2022
      Information Technology Help Desk Analyst

    • Stewart Title Costa Rica

      Sept 2022 - now
      Major Incident Manager

  • Licenses & Certifications