Muhammad Bilal Sadiq

Experience

• 

  KICS

  Jun 2014 - Aug 2014

  Summer Internship

  Basic Computer Networks knowledge.

• 

  CloudCard Inc.

  Jul 2017 - Feb 2020

  • Manage and optimize AWS cloud infrastructure (EC2, S3, RDS, ECS, ECR, VPC) to ensure high availability and scalability.• Automate deployment pipelines and scaling processes using CI/CD tools like Bitbucket, JIRA, and Git.• Provision AWS resources via CLI/API, manage Docker containers, and streamline DevOps workflows.• Implement continuous monitoring and alerting with Nagios to maintain system performance.• Troubleshoot and resolve complex infrastructure and application issues.• Support SOC 1 & SOC 2 compliance and assist in security audits and penetration testing. Show less

  • DevOps Engineer

    Jul 2017 - Feb 2020

  • API Testing

    Jul 2017 - Jul 2018

  • Technical Support Engineer

    Jul 2017 - Jun 2018
• 

  Dealer Information Systems

  Nov 2020 - now

  • Actively communicate with clients to provide updates, resolve technical inquiries, and address issues related to software products. Ensure client satisfaction by delivering accurate information and timely solutions.• Utilize Jira to track project tasks, manage timelines, and ensure efficient progress throughout the software implementation lifecycle.• Analyze client data and troubleshoot software-related problems using SQL, writing custom queries, stored procedures, and functions to address specific client needs.• Collaborate closely with product, design, and development teams to convey the business impact of technical issues and align solutions with business requirements.• Conduct comprehensive reviews of front-end interfaces, databases, and other application logs to diagnose, troubleshoot, and resolve complex technical issues efficiently.• Lead the implementation process from initiation through post-launch support, ensuring timely and successful software deployment based on client requirements.• Provide detailed client training and onboarding, ensuring smooth product adoption and empowering users to maximize the value of the software.• Identify and recommend improvements to existing implementation processes, increasing efficiency and minimizing recurring issues.• Manage multiple client projects simultaneously, ensuring on-time delivery and alignment with agreed-upon business goals and project timelines.• Document and share key implementation learnings with internal teams to drive continuous improvement and optimize future deployments. Show less

  • Implementation Specialist

    Jan 2022 - now

  • Software Support Specialist

    Nov 2020 - Dec 2021