Midhu Mohan

Experience

• 

  OPZET SOLUTIONS PRIVATE LIMITED

  Aug 2014 - Jul 2018

  Project Business Analyst

  Led the gathering and documentation of project requirements, ensuring alignment with business objectives.Conducted in-depth analysis resulting in clear and concise specifications for development teams.Mapped existing business processes, identified bottlenecks, and implemented improvements.Collaborated with cross-functional teams to streamline processes, enhance efficiency, and reduce operational costs.Utilized data analysis tools to extract meaningful insights for informed decision-making.Developed and maintained project dashboards, providing real-time visibility into project status and performance.Prepared comprehensive documentation, including business requirement documents and test plans.Facilitated effective communication between business and technical teams, ensuring a shared understanding of project goals.Collaborated with the quality assurance team to develop and execute test cases, ensuring high-quality deliverables.Conducted user acceptance testing (UAT) and incorporated feedback from end-users. Show less

• 

  ESAF Bank

  Jul 2018 - Dec 2021

  Operations Manager

  Managed day-to-day branch operations, ensuring smooth and efficient workflow.Implemented and enforced operational policies and procedures to maintain compliance with banking regulations.Conducted regular internal audits to ensure adherence to regulatory requirements and internal controls.Collaborated with internal and external auditors, facilitating audits and implementing corrective actions based on findings.Identified and assessed operational risks, implementing risk mitigation strategies.Developed and maintained a comprehensive understanding of regulatory changes impacting branch operations.Spearheaded initiatives to improve customer service and satisfaction.Implemented feedback mechanisms and monitored customer service metrics.Conducted training sessions for branch staff on compliance, operational procedures, and customer service.Developed training programs to enhance staff skills and knowledge.Utilized banking software such as CRM, FIS, Web CSR, and EWeb, managing customer accounts, transactions, and account services.Proficient in the use of Digital banking, CBS Profile, CRM systems, banking platforms, Br.net, Intranet, Ethic Etc to streamline operations and enhance customer experiences.Identified bottlenecks in operational processes and implemented improvements.Collaborated with IT teams to integrate new technologies and automate manual processes.Prepared and analyzed financial reports related to branch operations.Monitored budgetary constraints and implemented cost-saving measures where necessary. Show less

• 

  Chinmaya Vishwavidyapeeth

  Jan 2022 - Sept 2022

  Manager-Corporate Social Responsibility Projects

  Employed stakeholder analysis to identify key individuals and organizations influencing or being influenced by CSR projects.We implemented stakeholder engagement strategies using tools such as stakeholder matrices and communication plans.Utilized Agile project management methodologies to enhance flexibility and responsiveness to evolving project requirements.Leveraged Gantt charts and project management software (e.g., Microsoft Project or Trello) for detailed project planning and tracking.Implemented an online scholarship management system to streamline application processing and improve data accuracy.Used data visualization tools (e.g., Tableau or Power BI) to analyze scholarship program performance and identify trends.Applied Design Thinking techniques to understand community needs, ensuring the co-creation of projects with the community.Utilized social media platforms and community forums for ongoing engagement and feedback collection.Employed Key Performance Indicators (KPIs) and Balanced Scorecards to measure the success and impact of CSR projects.Conducted surveys and interviews using tools like SurveyMonkey or Google Forms for quantitative and qualitative data collection.Utilized collaborative project management platforms (e.g., Asana or Slack) to coordinate efforts with other educational institutions.Conducted virtual meetings and webinars using video conferencing tools (e.g., Zoom or Microsoft Teams) for effective collaboration.Employed cost estimation and budget management tools to create accurate and realistic project budgets.Utilized financial management software (e.g., QuickBooks and SAP) to monitor and control project expenditures. Show less

• 

  Inner Circle Consulting

  Sept 2022 - Sept 2022

  Project Business Analyst

  • Conducted research and analysis with Neighbourhood community development projects. Contributed to the development of a community development plan for the Liverpool Neighbourhood Project. Attended and actively participated in relevant meetings workshops and training sessions conducted for leadership and mentoring.

• 

  Selina

  Oct 2022 - Mar 2023

  Hospitality Operations

  Led and managed a team of dedicated professionals, fostering a culture of exceptional service and continuous improvement.Oversaw day-to-day hotel operations, ensuring seamless guest experiences and adherence to high-quality standards.Collaborated with cross-functional departments, including housekeeping, food and beverage, and front desk, to optimize efficiency and guest satisfaction.Implemented innovative strategies to enhance revenue, including upselling packages, optimizing pricing, and maximizing occupancy rates.Orchestrated and executed memorable guest events, such as weddings, conferences, and special occasions, ensuring flawless execution and client satisfaction.Played a pivotal role in maintaining compliance with industry regulations and safety protocols.Nurtured strong relationships with vendors and suppliers, ensuring quality and cost-effective procurement.Continuously sought professional development and growth opportunities, staying updated with industry trends and best practices. Show less

• 

  Primark

  Feb 2023 - Nov 2023

  Retail Operations Assistant

  • Applied excellent management and organizational skills to oversee various aspects of retail operations, contributing to the overall efficiency and success of the store.• Thrived under pressure, ensuring a positive shopping experience for customers during peak periods and high-demand situations.• Worked autonomously to manage individual responsibilities, demonstrating initiative and contributing to team objectives.• Effectively prioritized workload to meet key deadlines, ensuring timely completion of tasks such as restocking, inventory management, and customer service.• Collaborated with team members to enhance the overall customer experience and contribute to a positive and productive work environment. Show less

• 

  Liverpool City Council

  Sept 2023 - Sept 2023

  Project Intern

  Engaged with Liverpool City Council Neighbourhood Projects: Collaborated with the Liverpool City Council on neighbourhood projects.Created a First 100 Days Plan for Neighbourhood Managers: Developed a comprehensive "First 100 Days" plan for neighbourhood managers, employing Gantt charts to establish clear project timelines and milestones.Implemented Agile Methodologies: Introduced agile methodologies, including Kanban boards, to enhance the monitoring and management of neighbourhood projects. Show less

• 

  NHS England

  Nov 2023 - now

  Operations Assistant

  Conducted comprehensive risk assessments using tools such as the Safeguarding Risk Matrix to identify potential risks to vulnerable individuals.Implemented risk mitigation strategies and monitored their effectiveness through regular reviews.Utilized incident reporting tools and incident management protocols to ensure timely reporting and investigation of safeguarding incidents.Led investigations into safeguarding concerns, collaborating with relevant stakeholders and authorities as needed.Developed and delivered training programs for staff on safeguarding protocols and procedures(Rio, EMIS etc).Utilized Learning Management Systems (LMS) to track and manage staff training compliance.Ensured compliance with data protection regulations (e.g., GDPR) in handling sensitive information related to safeguarding cases.Implemented encryption tools and access controls to protect confidential data.Utilized collaboration tools such as Microsoft Teams and secure messaging systems to facilitate communication among safeguarding teams.Conducted regular multidisciplinary team meetings to discuss cases and share insights.Implemented telehealth solutions and virtual consultation platforms to facilitate remote safeguarding assessments.Integrated secure video conferencing tools for virtual meetings with service users and external partners.Conducted regular audits of safeguarding processes and documentation to ensure compliance with standards and regulations.Used audit tools and software to track and report on key performance indicators related to safeguarding activities. Show less

• 

  The floor room

  Mar 2024 - now

  Project Consultant

  As a dedicated Project Consultant at The Floor Room, I oversee and coordinate various projects critical to our company's operations and strategic objectives. In this role, I collaborate closely with stakeholders to define project goals, scope, timelines, and resource requirements, ensuring alignment with organizational priorities. Leveraging my expertise in project management methodologies, I develop comprehensive project plans that outline key milestones, tasks, dependencies, and resource allocations to drive successful project execution.As the primary liaison between internal teams, clients, vendors, and partners, I am committed to fostering strong relationships and facilitating open communication channels to gather requirements, address concerns, and ensure project objectives are met effectively. By thoroughly analysing business needs and constraints, I identify innovative solutions and define project specifications that deliver measurable value and align with stakeholder expectations.My leadership extends to guiding cross-functional project teams through all stages of project delivery, from design and development to testing and implementation. I prioritize proactively monitoring project progress, tracking key performance indicators, and implementing timely interventions to mitigate risks and ensure projects are delivered on schedule, within scope, and within budget.Throughout my tenure at The Floor Room, I have consistently demonstrated my ability to drive project success through effective stakeholder engagement, strategic problem-solving, and meticulous attention to detail. I am dedicated to continuous improvement, regularly evaluating project processes and methodologies to identify opportunities for optimization and enhance overall project delivery efficiency.I am passionate about making a meaningful impact through my work and am committed to upholding The Floor Room's reputation for excellence in project management. Show less

• 

  Symposium IT (https://www.linkedin.com/company/symposiumit/)

  Jun 2024 - now

  AWS Cloud Skills Bootcamp

  AWS Skills Bootcamp covers training across cloud foundations, networking, storage, databases, and internal AWS services both through theory lessons and lab sessions.Course Modules include, but not limited to: Cloud foundations, networking, storage, databases, containers, serverless environments, and security.I will also have the opportunity to partake in a real world AWS project.