Joseph Kakonge

Experience

• 

  London Borough of Camden

  Apr 2012 - Aug 2012

  Technical Services Assistant - Installations

  Supporting up to 5000 users; face to face, over the phone whilst logging calls using HEAT, via email and remotely.• Imaging, refreshing and upgrading operating system from XP to Window 7 on over 1000 laptops and 3000 PCs. Monitoring and maintaining systems that run windows 7.• Configuring Mobile computing, network connectivity• Hardware Support in installing and maintaining hardware/software on PCs and laptops. • Maintain log and/or list of required repairs and maintenance• Identify and prepare hardware for disposal• Manual labour and movement of machines Show less

• 

  BPP

  Nov 2012 - Apr 2013

  Onsite Engineer

  • Provided 2nd / 3rd line support at Holborn• Provided network access to all staff and students including folder permissions • Installation and configuration of VPN and Citrix for remote access • Installation and troubleshooting Microsoft Application (Office/Outlook 2010)• Access to DHCP to reserve IP Addresses and also check IP allocation status• Desktop / laptop imaging on Staff or Student Domains. Also involved in computer rollouts

• 

  Diageo

  Jun 2013 - Jul 2013

  PC Refresh Technician

  • Build and deploy Refresh PC’s for London sites• Microsoft suite 2010• Data migration• Compilation and maintenance of inventory of hardware and software• Resolve issues reported during warranty period for Refresh PC’s• Maintaining good working relationships with colleagues and clients

• 

  Atkins

  Aug 2013 - Dec 2013

  Group IS Service Desk Analyst

  • Provide 1st / 2nd Line Support for all hardware & software queries • Receive, manage all tickets raised by users• Resolve tickets raised • Maintenance of all Photocopiers & Printers • Remote Desktop troubleshooting (AOI,DA,WIFI)• Installation of Windows OS on laptops & desktops• Software support (Citrix, Oracle, Cab-I-net, RADmin, Auto-Cad, SCCM)• Setting up of computers and software system installation of applications • Maintenance and upgrading of computer systems • Testing of computers and ensuring that computer systems are functioning properly• Patching Cisco ports• Apple Mac Hardware & Software troubleshooting• Reset passwords on Active Directory• Add/remove responsibilities/permissions for users on Active Directory• Configuring profiles on IPhones• Troubleshooting wireless network connections• Anti-Virus installation & Virus troubleshooting• Administration of telephony (Cisco/Mitel) Show less

• 

  Syngenta

  Feb 2015 - now

  VDI Deployment Engineer

  Strategic Consultation including, Advising, Migration,Deployment structuring, workstation setup of• Migration of desktop to VDI’s• Demonstrating virtual environment to all staff including doctors and provide support for almost all healthcare applications• Installing and upgrading operating systems on desktops including service packs and patches over the network• Management of user accounts, permissions, access rights as well as storage allocation • Configuration of applications such as VMware Horizon & Cisco Anytime Connect on phones/tablets/desktop and laptops to allow remote access• Troubleshooting user profiles on virtual environment • Access to DHCP to reserve IP Addresses and also check IP allocation status• Configuration of VLAN and patches ports on Cisco switches• Assisting in moves, changes, mass roll outs and participating in any project work Show less

• 

  CNWL NHS Foundation Trust

  Jun 2015 - now

  Application Support Engineer

  • Systmone deployment/installation and configuration• VPN configuration• Configuration, demonstration and process mapping• Creating and tracking a configuration plan to ensure configuration is completed• Inputting into To-Be workshops to help develop new processes• Ensuring full personal understanding of SystmOne• Configuring the system as directed by the Configuration Lead to support testing or Go Live• Workshop setups

• 

  Just Virtual

  Apr 2016 - now

  VDI Deployment Engineer

  Strategic Consultation including, Advising, Migration,Deployment structuring, workstation setup ofMigration of desktop to VDI’s

• 

  STG

  May 2016 - now

  NetworkingThin ClientVM HorizonIP networking technologyFront line IT support- both 1st and 2nd Line.Print/scanner Server, Patch Management & Asset ManagementMobile computer configurationVirtual Desktop Infrastructure management NetworkingThin ClientVM HorizonIP networking technologyFront line IT support- both 1st and 2nd Line.Print/scanner Server, Patch Management & Asset ManagementVirtual Desktop Infrastructure management Networking ExperienceThin ClientVM HorizonIP networking technologyFront line IT support- both 1st and 2nd Line.Mobile computer configurationVirtual Desktop Infrastructure management

  • Desktop Support Engineer (May-April) 2016-2018

    May 2016 - now

  • Desktop Support Engineer (May-April) 2016-2018

    May 2016 - Apr 2018

  • Desktop Support Engineer (May-April) 2016-2018

    May 2016 - Apr 2018