Malissa Bilbrey

Experience

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  Hot Topic

  Aug 2012 - Feb 2013

  Sales Associate
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  Hollister Co.

  Sept 2013 - Apr 2014

  Sales Associate
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  Associated Students, San Francisco State University - Women's Center

  Aug 2014 - May 2015

  Intern
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  Associated Students, San Francisco State University

  Aug 2014 - Dec 2014

  Intern
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  Associated Students, San Francisco State University - Women's Center

  Aug 2015 - Jan 2016

  Office Assistant
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  Associated Students, San Francisco State University

  Jan 2016 - Aug 2018

  Event Manager

  My position as Event Manager with Associated Students includes the management of events withon campus organizations as well as off campus entities. My responsibilities include managing a staff of AV Technicians while also working with event organizers to ensure the success of their event. In addition I also survey and care for the location in which the event is being held as well as all equipment that we provide is being treated respectfully (staff & venue included). I also send emails and schedule meetings with different organizations prior to their event in order to help them plan everything out beforehand. Show less

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  Olive Garden

  Aug 2017 - Apr 2018

  Catering & To-Go Specialist

  As a To-Go’s Specialist my job includes management of multiple take out and catering orders. Including but not limited to: entering orders into system, meal prep, and providing excellent customer service. I also had the responsibility of training new hires to ensure they met our standards of accuracy.

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  Taste! Catering

  Feb 2018 - Aug 2018

  Server

  As a server with Taste I am responsible for the on and off-loading of our catering trucks, setting up the event per the managers design, drink/hors d’oeuvre passing, food running, and taking guest orders. Serving with Taste has exposed me to the intricacies of the event services and catering field(s). I am now experienced and comfortable working in environments from hosting small family dinners to high-profile fine dining parties.

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  National Novel Writing Month

  May 2018 - Sept 2018

  Social Media & Content Creation Intern

  Throughout my internship with National Novel Writing Month I was given the responsibility of reaching out and soliciting weekly blog posts from volunteers and participants. I was given the opportunity to write, direct, and edit short films for our YouTube channel. During my internship I was also in charge of hosting our weekly YouTube live streams. The live streams consisted of providing writing tips and support on a number of topics while interacting with a live online audience. My other responsibilities included, but are not limited to: transcribing pre-existing videos with closed captioning, drafting our newsletter and event emails. Show less

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  SF Brewing Co.

  Jul 2018 - Aug 2018

  Server and Host

  As a host with SF Brewing Co I was responsible for managing the floor and the seating arrangements throughout the restaurant. In addition I also work closely with the managers at maintaining optimal work flow for the servers, food runners, and bussers. I am also responsible for making and managing reservations for both small and large parties, over the phone and through our app. As a server I am responsible for providing excellent customer care with a specialized knowledge in our handcrafted beer. Show less

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  Apple

  Nov 2018 - now

  As a retail operations expert it is my responsibility to manage several moving parts throughout the store and harmonize them to move as one cohesive unit. What we refer to as a, “whole store mindset.” This role has given me the opportunity to exercise my skills as an effective communicator. From relaying inventory patterns to the technical team to communication with management about inventory audits and their impact on both the internal and external customers. I am also tasked with ensuring new hires are familiar with retail processes, their functions as well as the ways they impact inventory, and the customer journey. This includes simple processes like those involved in returns to more intricate processes such as inventory themes and procedures during new product launches. In short, I am the bridge between each individual team at the retail level. Show less Following my seasonal position as a Specialist, I was kept on as a part-time Operations Specialist. This role called upon a different set of skills. It became my responsibility to keep extremely detailed records of the day-to-day movement(s) of all the products throughout the entire store. My duties included, but not limited to: running products out to the floor, sending and receiving deliveries, overseeing store-to-store transfers, organizing the product based off a certain set of standards provided by Apple. I am also tasked with receiving and organizing of the service parts used by our technicians during product repairs. Show less

  • Technology and Merchandising Pro

    Dec 2023 - now

  • Operations Expert

    May 2021 - Jan 2024

  • Internal Communications and Engagement - Career Experience

    Feb 2022 - Jul 2022

  • Operational Specialist

    Jan 2019 - May 2021

  • Specialist

    Nov 2018 - Jan 2019