Fardos Mohsin

Experience

• 

  IBM UK Ltd

  Feb 2008 - Nov 2011

  UK/Rest of World and Line of Business)I have a dotted line relationship to Project Executive and provide single point of contact for all delivery services to the Project ExecutiveI own the P&L for the UK and Rest of World account which is in excess of $114M revenue and costs of $95M USDI own and manage the compliance posture for the UK and Rest of World countries (64 countries)I am the service delivery leader for the UK and ROW I am responsible for ensuring audit readiness for the UK account.I manage the balancing of quality and cost management for the service delivery areas I am the escalation point for customer escalationsI am responsible for service quality, service delivery performance and driving service excellenceMy role includes the integration of services to meet service level agreements and budgetsI am involved in contract solutions I am responsible for defining and owning the Service/Quality Improvement planI have a global team of 300 reportees across 64 countries that have a dotted reporting line into me. Show less Achievement of all Global Delivery business objectives in every area of the organisation, with demonstrable progress towards world-class levels of service and client satisfaction across the globe. The identification and timely closure of actions is requiredCreation of a client-focused service organization which is demonstrably driven by client satisfaction and service level attainmentCompliance in every aspect of business controls with timely closure of all deviations and open actions, so that we are always 'audit-ready'Achievement of, and improvement in, all financial plans and cost commitments.Attainment of high morale, as well as a high quality culture of continuous improvement, through effective HR management, teamwork and communicationsDefinition and delivery of our strategy, including the achievement of all key milestones and business benefits identified in strategic projects. Show less I set up and ran the Global Programme Office support system for a complex Global Pharmaceutical Account.I implemented a strong governance and control over all local projects including the management control system for deliverables, dependencies quality, costs, security/confidentiality, risks, issues, actions and changes.Established the appropriate tools, implemented the agreed project processes and procedures including an appropriate database management system whilst maintaining existing departmental and Project Office policies and procedures Documented and maintains project specific procedures for each of the control management systems employed on the projectScheduled, organized and prepare material for and minuted regular project meetings and reviews as required. Manage and track deliverables through to sign off and paymentTrack progress of all orders coming into the Project Office, monitor progress and co-ordinate delivery dates Maintained financial controls and systems for recording, monitoring, forecasting and budgeting of all project expenditure including: Global resources and expenses Managed and tracked the global programme budget against actuals. Organised and facilitate closure of project and complete benefit analysis at the end of each project. Fully supported infrastructure and build projects including administration, organisation of project meetings and minutes Responsible for tracking performance against new SLA's, to ensure there are no delays of orders of infrastructure for critical work-streams Continue to update and improve project methodologies Produced weekly/monthly performance and monthly Project Status reports Support all Project and Programme Managers with day to day running of project admin tasks Review, collate, maintain and highlight changes to project plans and held reviews regularly updates to reflect the changing needs of the project.Maintained good compliance posture in preparation for an audit. Show less

  • Global Delivery Project Executive

    Nov 2010 - Nov 2011

  • Global Delivery Operations Manager

    Jan 2010 - Dec 2010

  • Global Programme Office Manager

    Feb 2009 - Mar 2010

  • World Class Data Centre Project Manager

    Jan 2008 - Jan 2009

  • IT Training Project Manager

    Feb 2008 - May 2008
• 

  IBM

  Jan 2010 - Sept 2014

  I am the Uk and ROW (rest of world 64 countries) Delivery Project Executive. I was the Global Delivery Operations Manager for a major Pharmaceutical customer

  • Delivery Project Executive

    Sept 2010 - Sept 2014

  • DPE

    Jan 1996 - Jan 2012

  • Global Delivery Operations Manager

    Jan 2010 - Dec 2010
• 

  IBM UK Ltd

  Feb 2012 - Sept 2014

  Delivery Project Executive

  I am the UK and Europe Delivery Project Executive for a Global Petroleum company.I have a dotted line relationship to Project Executive and provide single point of contact for all delivery services to the Project ExecutiveI own the P&L for the UK approx $90MI own and manage the compliance posture for the UK I am the service delivery leader for the UK and EuropeI am responsible for ensuring audit readiness for the UK account.I manage the balancing of quality and cost management for the service delivery areas I am the escalation point for customer escalationsI am responsible for service quality, service delivery performance and driving service excellenceMy role includes the integration of services to meet service level agreements and budgetsI am involved in contract solutions I am responsible for defining and owning the Service/Quality Improvement plan Show less

• 

  Capgemini

  Sept 2014 - Jan 2020

  Delivery Director

  Service Delivery Director- Capgemini Feb 2016 to Present Day• Defining, managing and delivering the End User strategy (Service Desk, Onsite Services and Workplace Services), including the achievement of all key milestones and business benefits identified in strategic projects. • I am the escalation point for all End User Service delivery services issues for 34 accounts across North Europe including the Nordics. • One of our key objectives is driving Innovation through Client Intimacy, Agility & Automation. I work directly with the account team to share our portfolio of offerings and to drive towards Automation & Efficiency.• I work with each of the Transition Leads to ensure the successful transition and Go Live of all significant End User projects.• I have ownership of the P&L for the UK and Nordics in excess of £80M revenue• I am responsible for the integration of services to meet service level agreements and budgets• I am involved in reviewing and approving all new solutions for EUS North Europe and involved in new contract solutions, contract extensions and amendments to existing contracts• I have a direct reporting team of 270 people and a dotted line reporting into me of approx 500 people who take management guidance, leadership from me in a matrix organisation across Poland, UK, Nordics, Romania and India.• I am continuously focused on improvement of service quality, service delivery performance and driving service excellence and responsible for defining and owning the Service/Quality Improvement plan• I own and manage the creation of a client-focused service organisation which is demonstrably driven by client satisfaction and service level attainment• My role involves ensuring compliance in every aspect of business control with timely closure of all deviations and open actions, so that we are always ‘audit-ready’• I own the achievement of, and improvement in, all financial plans and cost commitments including additional stretch targets Show less

• 

  Microsoft

  Jan 2020 - now

  Account Delivery Executive

  • As an Account Delivery Executive I am the strategic partner for both the internal commercial account team and the customer that brings Microsoft's own professional services teams to deliver and support digital transformation solutions for our customers. • As the Account Delivery Executive, I am the strategic partner for both Microsoft and the customer and I combine Microsoft's professional services teams partners to deliver and support digital transformation solutions for our customers. • I lead the Industry Solutions consulting teams to deliver solutions and be a key part of our customer's successes • I partner and collaborate with multiple teams across disciplines, organisations and geographies, and I bring Microsoft’s latest technologies and products together into real live solutions for our customers. • At the leading edge of helping our customers I help our customers reinvent what it means to do business. Watch the impact of how you bring Microsoft's Industry Solutions consulting teams together to deliver and support innovative solutions to our largest customers. • I manage the portfolio of consulting deliveries and professional services teams • Identify opportunities and support the sales team through the sales process • Partner with other roles to ensure overall customer success and consumption of our cloud services, including partnering with Customer Success Account Managers to align their Support portfolio with your Consulting portfolio of services• My role involves expanding the strategic customer relationships to drive larger impact for the customer • My role includes working closely with the Programme Manager and Project and Project Managers as cohesive team to deliver solutions that deliver customer outcomes and a world class experience.• I am deeply integrated with the Digital Architect on Digital Transformation planning and delivery across our customer’s Digital Transformation journey Show less