Aayushi Rapariya

Experience

• 

  Cerner Corporation

  Sept 2021 - now

  - Conducted complex troubleshooting investigations for front-end applications, utilizing troubleshooting tools, shadowing end users, and conducting internal and external workflow tests, resulting in a 20% reduction in average issue resolution time.- Utilized advanced back-end methods for troubleshooting, such as capturing log files, using SQL queries, and updating database fields, contributing to a 15% improvement in reporting stability and reliability.- Demonstrated effective prioritization skills, balancing severity and urgency to address complex issues, aligning with client and business needs; consistently achieved a 95% satisfaction rate in client issue resolution.- Spearheaded the documentation of investigation activities and resolutions, contributing to the development of a comprehensive knowledge base that facilitated cross-team collaboration and a 30% decrease in recurring issues. Show less - Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.- Perform troubleshooting investigations via backend methods by capturing log files, querying tables, and updating/cycling servers.- Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.- Prioritize work based on severity and urgency balancing client and business needs. Show less

  • Technical Solution Analyst ll

    Jun 2023 - now

  • Technical solution analyst I

    Sept 2021 - Jun 2023