Experience

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  Spicejet limited

  May 2009 - May 2013

  Customer security excutive

  Attention to Detail: Thorough and precise when performing security screening; consistently provide accurate and high-quality workCustomer Service: Work quickly and proactively adjust stations and staffing levels to ensure screening processes are completed swiftly, polite and friendly with the ongoing commitment to continuous improvement of servicesConflict Management: Anticipate and take steps to prevent counter-productive confrontations. Deftly manage and resolve conflicts in a constructive mannerMultitasking: Manage a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasksEquipment Proficiency: Operate security equipment such as passenger and baggage X-ray technology, explosive trace detection, passenger screening wands, magnetometer /walk through metal detector, two-way radiosScreening Procedures: Possess in-depth knowledge of current standard operating procedures (SOPs) Show less

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  Safi airways

  May 2013 - Apr 2014

  Security officer

  Instrumental in setting up a new station and coordinating with team.Administration work by maintaining all the employee personnel files, training records and maintaining handout receipts.Greeting and assisting airline customers in polite and courteous manner. Checking in passengers at the airport and assisting them in the ticketing and reservation procedure.In exceptional cases, helping passengers re-book of itineraries and get boarding passes.Answering the clients queries about the arrival and departure timings of the flight.Making announcement for the passenger information.Passenger’s profiling and passenger’s baggage security and escort.Frisking and physical check of baggage of passengers.Surveillance at Departure gate and terminal building.Surveillance at Security Hold Area (SHA).Surveillance at Baggage Make Up and Baggage Break Up area.Pre- Flight Checks (Anti-Sabotage Checks).Holds Activities and Ramp Activities.Handling Cancellation of Flights.Respond quickly to customer complaints to ensure high quality customer service and satisfaction. Show less

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  Air pegasus

  Oct 2014 - now

  Security supervisor

  Instrumental in setting up a new station and coordinating with team.Administration work by maintaining all the employee personnel files, training records and maintaining handout receipts.Greeting and assisting airline customers in polite and courteous manner. Checking in passengers at the airport and assisting them in the ticketing and reservation procedure.In exceptional cases, helping passengers re-book of itineraries and get boarding passes.Answering the clients queries about the arrival and departure timings of the flight.Making announcement for the passenger information.Passenger’s profiling and passenger’s baggage security and escort.Frisking and physical check of baggage of passengers.Surveillance at Departure gate and terminal building.Surveillance at Security Hold Area (SHA).Surveillance at Baggage Make Up and Baggage Break Up area.Pre- Flight Checks (Anti-Sabotage Checks).Holds Activities and Ramp Activities.Handling Cancellation of Flights.Respond quickly to customer complaints to ensure high quality customer service and satisfaction. Show less