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Ricardo Cairo Oliveira

Ricardo cairo oliveira

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location of Ricardo Cairo OliveiraSão Paulo, São Paulo, Brazil
Phone number of Ricardo Cairo Oliveira+91 xxxx xxxxx
Followers of Ricardo Cairo Oliveira1000 followers

  • Timeline

    Apr 2000 - Nov 2008

    Supervisor de Atendimento Senior

    TeleTech
    Brasil
    Nov 2008 - Aug 2018

    Gerente de Projetos (Processo, Qualidade e Compliance)

    Sitel
    São Paulo e Região, Brasil
    Current Company
    Sept 2018 - now

    Gerente de projetos sênior

    HP

  • About me

    Project Manager at Sitel

  • Education

    • E.t.e. getúlio vargas

      1993 - 1996
      Técnico em eletrônica área de projetos

  • Experience

    • Teletech

      Apr 2000 - Nov 2008

      Active and responsive service focused on support, sales and claim solutions.Screening calls and calibrations with a focus on quality and identification of offending agents (outliers).Report udates and usage of CRM systems.

      • Supervisor de Atendimento Senior

        Jul 2007 - Nov 2008

      • Agent Specialist

        Apr 2000 - Jul 2007

    • Sitel

      Nov 2008 - Aug 2018

      Ramp Up dos grupos técnicos e de back office.

      • Gerente de Projetos (Processo, Qualidade e Compliance)

        Dec 2012 - Aug 2018

      • Gerente ce Processos

        Dec 2011 - Nov 2012

      • Analista de Processos Sr

        Sept 2009 - Dec 2011

      • Supervisor

        Nov 2008 - Sept 2009

    • Hp

      Sept 2018 - now
      Gerente de projetos sênior

  • Licenses & Certifications