Experience

• 

  Cravings sushi

  May 2011 - Sept 2017

  Food and beverage supervisor

  Mastering responsibilities, including bar-tending, cashiering and waiting tables.Provide service to an average of 20 clients per day, ensuring up selling takes place and solve client complaints resulting in excellent customer satisfaction.Assist in the training of new-hired colleagues to ensure the same level of service is provided throughout the restaurant.

• 

  The links at divi golf course

  May 2015 - Aug 2015

  Food preparation worker

  - Intern at the preparation station for both restaurants; Mulligan's and Windows.- Learned the process of the inventory check, and putting it in the system- Daily temperature check in the coolers and freezers and other HACCP's audits- Learned how the Cooking preparation combined with Time management is crucial in such businesses

• 

  Wet & wild beach club

  Aug 2017 - Sept 2019

  Bartender

  Freshest bartender in the fastest bar on Curacao!

• 

  Kunuku aqua resort curacao

  Mar 2018 - Jul 2019

  Skills besides the usual department tasks:- Handled the daily day-passes reservations that came in and made sure everything was ready for the approx. 200 day-passes in the weekend- Created a clear and detailed overview poster of the beaches the guests could visit with the resort-shuttle. This led to guests being more aware where they are being brought to.- Frontdesk was combined with a shop, so keeping the day to day financial books of the shop was essential

  • Front Desk Staff

    Jul 2018 - Jul 2019

  • Operations Management Intern

    Mar 2018 - Jul 2018
• 

  Morena eco resort

  Oct 2019 - Mar 2020

  Front desk staff

  Skills obtained besides usual department tasks:- The importance of Communication at work- The combination of working as a Front-, Tour- and CarRental Desk and making sure all 3 run smoothly for the guest and behind the desk- Made an Excel table with the rental cars owned and the transmission-type, and printed it out for an efficient rental service experience behind the desk.

• 

  The omni group - omni facilities management

  Oct 2020 - Jul 2021

  After a very fast promotion, certain responsibilities and tasks were added to my day-to-day. Such as; planning, organizing, staffing, directing, and controlling. Yet still working on the floor with the other supervisors to aid and maintain the productivity at the highest point. Oversee the work of my housekeeping "associates", as I like to see them, and ensure that the hotel (Holiday Express Inn - 127 rooms) and other facilities are kept clean and tidy. Altogether with rolling up my sleeves and putting my input where the team needs it.

  • Housekeeping Manager

    Oct 2020 - Jul 2021

  • Housekeeping Supervisor

    Oct 2020 - Oct 2020
• 

  Just eat takeaway.com

  Jul 2021 - Feb 2022

  Hub coordinator

  • Coach, train, motivate and supervise a team of 100+ drivers. • Work closely with City Operations Manager to determine recruitment of drivers/resources and prepare input for planning forecasts. • Coordinate and manage project task. Tracking the progress of the projects and troubleshooting issues that may arise.• Achieving KPIs & analyze possible expansion within the city. • Making sure we reach our deadlines and assigning tasks to other Driver Coordinators and making sure we grow as a team along with it. • HR tasks: sickness/accidents, vacations leave, evaluations, performance reviews, employee engagement. • Ensure shifts run optimally, coordinate operations (opening and closing of shits) and resolve operational issues.• Inventory: making sure we have enough equipment, that they are stored, handled and dispatched safely, timely and efficiently. • Making sure the hub is following the requirements/ standards of Takeaway. • Maintain proper records of incoming and outgoing equipment and repairs and perform basic administrative tasks.• Conduct weekly meetings Show less

• 

  Tempo-team

  Mar 2022 - Jan 2023

  Junior planner & recruiter medisch

  • Filling in the weekly and daily schedule and filling in ad hoc requests• Receive and process customer planning. Communicate about this with the customer and flex workers• Maintaining contact with the customer (operational level) regarding the planning and arrival of flex workers• Support in optimizing the flex worker pool• Inventory of availability and deployability of flex workers for the coming period• Maintenance of the quantity and quality of the pool of flex workers• Pass on the planning to co-suppliers and maintain contact about the implementation• Answering questions from the customer and flex workers regarding the planning• Taking care of flex workers on the 1st working day / instructing flex workers on the work floor Show less

• 

  Ssp nederland

  Feb 2023 - Mar 2024

  - Leading a diverse team of Baristas, Shift Managers and an Assistant Manager; and letting them always feel heard, seen and part of the Starbucks Community- Setting goals for the work group, developing organizational capability, and modeling how we work together- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.- Display a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.- Use management information tools and analyzes financial reports to identify and address trends and issues in store performance. Show less

  • Multi Manager Amersfoort & Hilversum

    Nov 2023 - Mar 2024

  • Store manager Starbucks Arnhem

    Feb 2023 - Nov 2023