Experience

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  Iceland foods

  Dec 2014 - Dec 2020

  Technical support analyst

  During my tenure at Iceland, I assumed the role of providing comprehensive technical second-level support to Iceland's head office, field teams, depots, and executives. My primary responsibilities encompassed monitoring, responding to, and managing the Task, Approval, and Incident queues, with a steadfast focus on minimizing their volume and ensuring seamless IT operations across the entire company. Additionally, I adeptly addressed troubleshooting requirements through diverse channels such as in-person interactions, telephone communication, and remote access solutions. My proactive approach guaranteed timely and efficient resolution of issues, accompanied by the provision of tailored advice and guidance to users, thereby maximizing the utilization of available resources.-Managing call queues via Service Now-Ownership of UMS and Thin term environment -Commands and scripts using Windows PowerShell-Citrix XenApp Support-Deploying and managing builds via System Centre Configuration Manager-Office 365 Admin-Collaborating support information using Microsoft OneNote-Active Directory Admin -iOS / Mac Support-Android Support-Microsoft Intune-Z-scaler management Show less

• 

  Risc it solutions ltd

  Dec 2020 - Apr 2024

  Risc IT Solutions, a reputable Microsoft Partner, has served as my professional affiliation for a significant duration. During my tenure at Risc IT, I have diligently endeavored to specialize my skill set by directing my focus towards Microsoft Intune and Azure technologies. As part of my regular consulting responsibilities, I engage in diverse activities, including the setup of Intune for all supported devices, implementation of Conditional Access policies, Multi-Factor Authentication (MFA) integration, and the establishment of Single Sign-On solutions. Furthermore, I extend my support to various areas within Risc IT, ensuring comprehensive assistance across a wide range of domains.-Intune Setup-Microsoft Defender-Azure Management -Conditional Access-Office 365 Support / Admin-Redstor Backup Solutions-Teamslink -ESET security -Teledata-Technical Support queue Show less

  • IT Consultant

    Dec 2022 - Apr 2024

  • Senior Technical Support Specialist

    Dec 2020 - Dec 2022
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  Hoist finance

  Apr 2024 - now

  Advanced support lead