Gerald Craig

Halifax, Nova Scotia, Canada

+91 xxxx xxxxx

[email protected]

1000 followers

Timeline
Jun 1990 - Mar 1995
Bombardier (Corporal)
Royal Canadian Artillery
Jan 2002 - Mar 2004
Marketing
Coldwell Banker Supercity Realty
Jul 2004 - Dec 2005
Owner Operator
3 Way Computers
Jan 2005 - Feb 2007
Technical Support Technician
Corporatel
Mar 2007 - Jan 2014
Team Manager - Blackberry Handheld Escalation
Research In Motion
Halifax, Canada Area
Current Company
May 2014 - now
Bodily Injury Adjuster
TD Insurance
Halifax, Nova Scotia, Canada
About me
Bodily Injury Adjuster TD Insurance.
Education
- College of geographic science
  1997 - 1998
  Geographic information science and cartography
  Activities and Societies: Student council vice president
- Nova scotia community college
  1999 - 2001
  Graphic design
  Academic award winner, Deans list, Team lead on external government web/multimedia contract.
- Nova scotia community college
  1991 - 1992
  Business administration business administration and management, general
  Activities and Societies: Student Council Vice President, The Elder Transcripts project lead
- Mount saint vincent university
  1992 - 1993
  Business administration and management, general
- Insurance institute of canada
  2017 - 2017
  C131 commercial insurance insurance
- Insurance institute of canada
  2018 - 2018
  C132 brokerage management insurance
Experience
- Royal canadian artillery
  Jun 1990 - Mar 1995
  Bombardier (corporal)
  Gun detachment second in command.Developed the ability to deliver strong leadership under adverse conditions while maintaining morale. Assisted in instructing.Combat Leadership Course2nd in Command Course (2IC Course)Forward Observation Officer Technician CourseCommunications Technician CourseArtillery Driver Wheel Course
- Coldwell banker supercity realty
  Jan 2002 - Mar 2004
  Marketing
  Developed marketing material for web, tv, radio and print. IT administration.
- 3 way computers
  Jul 2004 - Dec 2005
  Owner operator
  Owner operator of a small retail computer repair shop in Halifax, Nova Scotia. Specializing in B2B sales, repair and small business consulting.
- Corporatel
  Jan 2005 - Feb 2007
  Technical support technician
  Troubleshooting Avid Liquid video editing software, customer service
- Research in motion
  Mar 2007 - Jan 2014
  BlackBerry Handheld Escalation Team Supervisor 12 direct reportsHandheld issue trendingCustomer escalationsRecruiting Identifying training opportunitiesMetric analysis and coachingCase deep divesCareer developmentScheduling BlackBerry Handheld Escalation Team member (Tier 3)Software development escalationsFind solutions to new technical issuesTraining tier 2 representatives Technical Quality coachBeta team participant for several smartphones, Troubleshoot Smartphone software, and Desktop Manager Software (PC/Mac)Consult path for tier 2Customer loyalty / VIP escalationsCarrier Partner training on new products Case deep dives and analysis BlackBerry Enterprise Server troubleshooting, Smartphone troubleshooting (PC/Mac), Desktop Manager Software troubleshooting, Carrier point of contactCustomer service/retention Tier 2 technical support - BlackBerry Handheld
  - Team Manager - Blackberry Handheld Escalation
    May 2010 - Jan 2014
  - BlackBerry Handheld Desktop Escalation Team Member
    Nov 2008 - May 2010
  - BlackBerry Handheld / BlackBerry Enterprise Server Support
    Apr 2008 - Nov 2008
  - BlackBerry Handheld Desktop Support Associate
    Mar 2007 - Apr 2008
- Td insurance
  May 2014 - now
  Team Manager of several top tier teams including Atlantic and RIBO Sales, Renewals, Central Resource Team as well as introducing and launching the National TDI Digital Chat Team. This was a fun time where we won several awards for service satisfaction, exceeding sales metrics across multiple markets, as well as standard performance metrics, (and if you know you know) I had the honor of having my name engraved to the TD Cup for efforts and excellence. Belonged to and chaired several successful committees including United Way, Persons with Disabilities, LEI, and Employee Engagement to name a few.Employee Satisfaction Scores were consistently in the 85-95% range which I am most proud of, as having happy, knowledgeable and empowered employees allowed us to move mountains. Attendance issues were minimal and negative attrition was less than <<1%>> .'We were in it it to win it!' Show less
  - Bodily Injury Adjuster
    Mar 2023 - now
  - Team Manager - Total Loss Claims
    Jun 2019 - Mar 2023
  - Team Manager GIAC
    May 2014 - Jun 2019
Licenses & Certifications
- General insurance license lv3 ns
  Nova scotia department of finance
  Apr 2018
- Certified support supervisor
  Service strategies - (http://servicestrategies.com/training/management-development/support-supervisor/)
  Jul 2010
- Livelink level iii
  Apr 2010
  View certificate
- Expectati(on): managing for performance
  Research in motion
  Oct 2009
- Lead(on): rim people leadership development series
  Research in motion (http://www.leadontraining.com)
  Jun 2009
- Supporting blackberry handhelds in an exchange environment
  Research in motion
  Jun 2009
- Collaborati(on): delegating for growth
  Research in motion
  Mar 2009
- Kepner-tregoe
  Http://www.kepner-tregoe.com/
  Jan 2009
- Alberta lv2 insurance licence
  Insurance institute of canada
  Nov 2018
- Registered insurance broker of ontario
  Registered insurance brokers of ontario (ribo)
  Apr 2017
Honors & Awards
- Awarded to Gerald Craig
  Academic Achievement Award NSCC Jun 2001 Highest ranked student for the Graphic Design program.
Volunteer Experience
- General Laborer Volunteer
  Issued by Habitat for Humanity
  Associated with Gerald Craig